Forum Discussion

Local_Ghost's avatar
Local_Ghost
Channel Surfer
2 years ago
Solved

No continuous recording options

When I first realized that there is no options for continuous recording on the doorbell or the 360 cam it really didn't matter to me and I just figured out of site out of mind.  Well, a few days ag...
cameras & doorbells
smart home events
  • RokuJessica-G's avatar
    RokuJessica-G
    2 years ago

    Thanks for getting back to us, Cjohns910910!

    We understand that you're having an issue with continuous recordings and SD card options. We're here for assistance.  

    Please be advised that having a Roku Smart Home Subscription will let the cameras and doorbells record once they detect motion or sound. It will automatically saved in the cloud for 14 days. 

    Continuous recording only saves up to 1-minute video clips for as long as the camera is connected to power. When the storage is full, the oldest files are overwritten to make room for new video clips. Continuous recordings can only be saved to a micro SD card, but as of now, SD cards can't be installed on our Roku Doorbells and  Outdoor Camera SE. It's only available for Roku Smart Home cameras that include Indoor Camera SE, Indoor Wired Camera, and Outdoor Wired Camera.

    For additional information, you can visit our support page here: How to set up and view recordings on your Roku Smart Home camera or video doorbell. 

    We hope this clears things out. Just let the Community know if you need help.

    Best regards,
    Jess

RokuJessica-G's avatar
RokuJessica-G
Community Moderator
2 years ago

Thanks for getting back to us, Cjohns910910!

We understand that you're having an issue with continuous recordings and SD card options. We're here for assistance.  

Please be advised that having a Roku Smart Home Subscription will let the cameras and doorbells record once they detect motion or sound. It will automatically saved in the cloud for 14 days. 

Continuous recording only saves up to 1-minute video clips for as long as the camera is connected to power. When the storage is full, the oldest files are overwritten to make room for new video clips. Continuous recordings can only be saved to a micro SD card, but as of now, SD cards can't be installed on our Roku Doorbells and  Outdoor Camera SE. It's only available for Roku Smart Home cameras that include Indoor Camera SE, Indoor Wired Camera, and Outdoor Wired Camera.

For additional information, you can visit our support page here: How to set up and view recordings on your Roku Smart Home camera or video doorbell. 

We hope this clears things out. Just let the Community know if you need help.

Best regards,
Jess

Local_Ghost's avatar
Local_Ghost
Channel Surfer
2 years ago

1 minute clips is not continuous recording