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Girlsoccer90's avatar
Girlsoccer90
Reel Rookie
2 years ago
Solved

New indoor camera, notifications on, nothing coming through

RokuDanny-R 

I got my Smart Home camera about 2 months ago. My notifications worked for about 2 weeks and have not worked since. All of my settings are set for notifications. There is currently no camera icon to upload my screenshots but I can provide them a different way if needed. Please advise on any steps to take to resolve. 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Girlsoccer90

    We recommend factory resetting your Roku Smart Home Camera. A factory reset disconnects your Roku® Smart Home device from Wi-Fi® and restores factory default settings. For more information, kindly visit this support article at How to factory reset your Roku Smart Home device.

    After performing this, kindly check to see if you're able to receive a notification.

    Please keep us posted.

    All the best,
    Kash

4 Replies

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Girlsoccer90

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for letting us know about the issue you've encountered, and we would be more than glad to assist. Have you tried uninstalling and reinstalling your Roku Smart Home app? Also, what specific Roku camera you are having issues with?

      With more details, the better we can assist.

      Looking forward to hearing a response.

      All the best,
      Kash

      • Girlsoccer90's avatar
        Girlsoccer90
        Reel Rookie
        2 years ago

        I did uninstall and reinstall the app. It’s the Indoor Camera.