Forum Discussion

Girlsoccer90's avatar
Girlsoccer90
Reel Rookie
2 years ago
Solved

New indoor camera, notifications on, nothing coming through

RokuDanny-R  I got my Smart Home camera about 2 months ago. My notifications worked for about 2 weeks and have not worked since. All of my settings are set for notifications. There is currently no ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Girlsoccer90

    We recommend factory resetting your Roku Smart Home Camera. A factory reset disconnects your Roku® Smart Home device from Wi-Fi® and restores factory default settings. For more information, kindly visit this support article at How to factory reset your Roku Smart Home device.

    After performing this, kindly check to see if you're able to receive a notification.

    Please keep us posted.

    All the best,
    Kash

Girlsoccer90's avatar
Girlsoccer90
Reel Rookie
2 years ago

I did uninstall and reinstall the app. It’s the Indoor Camera. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted, Girlsoccer90

We recommend factory resetting your Roku Smart Home Camera. A factory reset disconnects your Roku® Smart Home device from Wi-Fi® and restores factory default settings. For more information, kindly visit this support article at How to factory reset your Roku Smart Home device.

After performing this, kindly check to see if you're able to receive a notification.

Please keep us posted.

All the best,
Kash