Forum Discussion

CombatDoc's avatar
CombatDoc
Reel Rookie
9 months ago

Light will not pair. Pulses GREEN, then turns blue.

When attempting to pair, light pulses green then when pairing begins, light turns blue. I have had 2 other Smart Bulbs in same lamp and they work perfect. And yes, I have put the bulb in 2 other lamps and same thing. And YES, I have uninstalled and reinstalled the app and YES, I have removed the Smart bulb, waited 30 minutes but same thing. And yes, it is a 2.4 internet connection. 

 

AGAIN, the bulb begins to pulse green as it should but as soon as I try to start pairing it, it turns blue and will NOT connect. 

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    9 months ago

    Hi CombatDoc,

    Greetings from the Roku Community!

    We'd be happy to help you with your smart color bulb not pairing.

    Are you able to see the device on your home screen? Also, was there an error message during the setup process?

    Please be advised that once the Smart Color Bulb is connected, it will turn to a solid blue.

    Furthermore, you may check out this support article on how to set up your Roku Smart Bulb SE

    We'll wait for your response.

    Regards,
    Reynan