Hi Nonnies555,
Thanks for the first post in the Roku Community!
I understand that you are having trouble resetting your Indoor Roku camera. I would be more than willing to sort this out for you.
Before we continue, please let me know the error codes or messages you are encountering when trying to pair or scan the QR code.
When your Indoor Roku Camera has a solid red light during setup or reset-up, it means it is powered on and starting the setup process. Once you begin adding the camera to your Roku Smart Home app and scan the QR code, it should start flashing red and blue. This indicates that the camera is connecting to Wi-Fi. If it doesn't flash red and blue, it means that it is unable to establish a connection to your network.
Please ensure that you have a 2.4GHz wireless network frequency because most Roku Smart Home devices cannot connect to a 5GHz Wi-Fi network. If you have a dual-band router, make sure to connect your phone or tablet to your 2.4GHz wireless network from the settings for this device before launching the smart home app. For more help, learn how to identify and connect to your 2.4GHz network.
If you already have a 2.4GHz wireless network frequency and still cannot connect pair your camera to the Roku smart Home app, please try to do the following:
Restart your smart camera:
- Unplug the USB cable from the back of your camera
- Wait 10 seconds
- Plug the USB cable back into the power input port on your camera
- Try to plug your camera into another power outlet.
For reference, you can also visit our support article: How to set up your Roku Indoor Camera SE | Why is my Roku Smart Home device not connecting to the app during setup?
Please let me know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie