Forum Discussion

Maryleeq41's avatar
Maryleeq41
Newbie
3 months ago
Solved

Indoor camera will not set up

I bought the 2 pack of indoor cameras. The first one set up fine. When I try to set up the second one it doesn’t acknowledge the QR code. How can I get it set up?

smart home setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Hey, @Corydojo , Maryleeq41 and baysaid2000.

    Thanks for reporting this!

    We see that the QR code won't scan to setup your Camera, and we're here to help!

    Try this:

    • Power cycle the Camera: Unplug the camera from the power outlet, wait a few seconds, and plug it back in. Wait for the camera to fully boot up, then try again. 
    • Make sure that the QR code is not blocked by any bright light, and the phone/tablet's brightness should be increased (if it is daytime). Also, if it's nighttime, try lowering the brightness on your phone/tablet.
    • Lastly, make sure nothing covers the QR code on the phone or tablet screen. This includes small icons from notifications, pop-ups, etc.

    Still not working? Please get back to us so we can explore more troubleshooting!

    Roku Community Team

3 Replies

  • Corydojo's avatar
    Corydojo
    Newbie
    3 months ago

    I'm having the same problem. No matter what i do it will not scan the QR code!

  • baysaid2000's avatar
    baysaid2000
    Newbie
    3 months ago

    I bought a 2 pack indoor cameras and I can not get the 2nd camera to scan the QR code. Why doesnt anyone answer these questions from Roku.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Hey, @Corydojo , Maryleeq41 and baysaid2000.

      Thanks for reporting this!

      We see that the QR code won't scan to setup your Camera, and we're here to help!

      Try this:

      • Power cycle the Camera: Unplug the camera from the power outlet, wait a few seconds, and plug it back in. Wait for the camera to fully boot up, then try again. 
      • Make sure that the QR code is not blocked by any bright light, and the phone/tablet's brightness should be increased (if it is daytime). Also, if it's nighttime, try lowering the brightness on your phone/tablet.
      • Lastly, make sure nothing covers the QR code on the phone or tablet screen. This includes small icons from notifications, pop-ups, etc.

      Still not working? Please get back to us so we can explore more troubleshooting!

      Roku Community Team