Forum Discussion

Scooby1983's avatar
Scooby1983
Newbie
2 years ago
Solved

Indoor camera that has solid red light, and I can't get it to reset

I have an indoor camera. I first tried to connect it, I got it connected to the app and WiFi. Then it said it has to update. It was "updating" for about an hour... So I figured something went wrong and it froze or something. I erase it from the app, tried to do the hard reset but holding down the setup button for 15...30...60 seconds to no avail. The camera light stays on a solid red no matter what I do. I've turned off the Wi-Fi, uninstalled and reinstalled the app, unplugged the camera, and no matter what I've done, I can't get it to reset. The camera makes no hint of going into discovery mode, or changing from the constant red light that's on the front. What's wrong with it? And what can I do to fix it? It's brand new. 

  • RokuJessica-G's avatar
    RokuJessica-G
    2 years ago

    Welcome and thank you for posting here in the Roku Community, Lew333 RaylinW! 

    Our sincerest apologies for any inconvenience this may have caused you. No worries! We're here to help you fix your camera. 

    Please be advised that pressing and holding the set-up button for 10 seconds and removing the camera from the app is the best way to reset the camera. To isolate the issue, can you please confirm if you added the camera back to the app after you removed it from the smart home app? To add back the camera after you remove it from the app, you can follow the steps provided below: 

    1. Add your camera
      • Tap the plus sign  from the navigation bar and select Add Device
      • Select Cameras & doorbells and choose Indoor Camera
      • Make sure your camera is powered on and the status light is flashing red, and then tap Next
      • Press the Setup button on the bottom of your camera and listen for "Ready to connect". When you hear the phrase, check the box and tap Next.
    2. Connect to Wi-Fi
    3. Scan QR code
      • Hold your camera about 5 inches from the QR code and listen for "QR code scanned. Please wait.". When you hear the phrase, check the box and tap Next.
      • Learn what to try if your camera cannot scan the QR code
    4. Finish setup
      • After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
      • Name your camera and press Finish

    If the issue persists, could you provide us with any error messages you are seeing on the smart home app? You can also try to plug the camera into a different power outlet and set it up again. 

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Best regards,
    Jess

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Dervongong,

    Thanks for posting in the Roku Community! We're glad to have you here.

    We understand that your Roku camera isn't connecting to the internet and is showing a solid red status light. Don’t worry, we’re here to help!

    We recommend that you try the following troubleshooting steps below and see if this will work for you.

    Restart your Roku camera:

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera
    4. You can also try to plug it back into a different power outlet.

    Factory reset the camera:

    1. Plug in your camera if not already powered on
    2. Press and hold the Setup button for 10 seconds
    3. Wait at least 30 seconds for your camera to restart
    4. After a successful reset, you will see a blue pulsing status light on your camera.

    If the issue persists, please let us know so we can further assist you with this issue.

    Thanks,
    Riamie

30 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Scooby1983,

    A warm welcome here in the Roku Community!

    We'd love to further investigate this issue that you had with the Roku indoor camera. Did we recently make any changes to your network or network provider? How far is your Roku camera from your network router?

    We'll wait for your response.

    Thanks,
    John

  • CaitlinD's avatar
    CaitlinD
    Newbie
    2 years ago

    I’m having a very similar problem. After changes to WiFi we had to reset our cameras. One of the cameras isn’t working though. Upon plug in the red light turns on and stays on for about 10-15 seconds and we can here the camera come on but after the 10-15 seconds the light goes off. We’ve also tried the setup button as well as unplugging and plugging back in with no luck. All we get is a red light then nothing.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi CaitlinD,

    Thanks for reaching us here in the Roku Community, and welcome!

    We see that you're having the same issue with your Roku Indoor camera and we appreciate the effort in resolving this.

    I've sent you a PM to further assist.

    Regards,
    Rey

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hello Community users,

        Greetings from the Roku Community!

        If you have already tried the troubleshooting steps we provided above, kindly provide us with the following details so that we can coordinate this with our Roku-appropriate team.

        • Camera Mac ID
        • Camera Device ID
        • What is the Firmware version of your Roku Smart Home camera?
        • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

        We look forward to your response.

        Regards,
        Riamie

    • RokuJessica-G's avatar
      RokuJessica-G
      Community Moderator
      2 years ago

      Welcome and thank you for posting here in the Roku Community, Lew333 RaylinW! 

      Our sincerest apologies for any inconvenience this may have caused you. No worries! We're here to help you fix your camera. 

      Please be advised that pressing and holding the set-up button for 10 seconds and removing the camera from the app is the best way to reset the camera. To isolate the issue, can you please confirm if you added the camera back to the app after you removed it from the smart home app? To add back the camera after you remove it from the app, you can follow the steps provided below: 

      1. Add your camera
        • Tap the plus sign  from the navigation bar and select Add Device
        • Select Cameras & doorbells and choose Indoor Camera
        • Make sure your camera is powered on and the status light is flashing red, and then tap Next
        • Press the Setup button on the bottom of your camera and listen for "Ready to connect". When you hear the phrase, check the box and tap Next.
      2. Connect to Wi-Fi
      3. Scan QR code
        • Hold your camera about 5 inches from the QR code and listen for "QR code scanned. Please wait.". When you hear the phrase, check the box and tap Next.
        • Learn what to try if your camera cannot scan the QR code
      4. Finish setup
        • After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
        • Name your camera and press Finish

      If the issue persists, could you provide us with any error messages you are seeing on the smart home app? You can also try to plug the camera into a different power outlet and set it up again. 

      We look forward to hearing from you and looking closely into this issue. Thank you!

      Best regards,
      Jess

      • Yalatorre2254's avatar
        Yalatorre2254
        Reel Rookie
        10 months ago

        I have the same problem and I can’t seem to get it to work I just opened it and same thing I can’t get it to reconnect 

    • Jamielynn22's avatar
      Jamielynn22
      Newbie
      9 months ago

      Let me know if you fixed it and what you’ve done because everything I’ve tried I get nothing, just a solid red light. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Community users,

      Greetings from the Roku Community!

      We are pleased you are here and appreciate you bringing to our attention the problem with the Indoor Roku camera, which is displaying a solid red light. We are more than willing to sort this out for you.

      We highly recommend following the troubleshooting steps outlined above. After attempting the process, if you find that it does not work, please provide us with the following details:

      • Does it only happen to one Roku Smart camera or multiple Roku Smart Home cameras from the same Roku account?
      • When did you start to experience the issue?
      • What is the Firmware version of your Roku Smart Home camera?
      • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

      Providing this information will help us to further investigate your issue.

      We look forward to your response.

      Regards,
      Riamie

  • Dervongong's avatar
    Dervongong
    Newbie
    7 months ago

    I have the exact same problem. The light is solid red and I cannot reset the camera. I cannot connect to anything and my camera is next to my router. I've tried turning off the wifi then plugging it in, but to no avail. It worked the very first time I plugged it in, but now it doesn't want to work anymore.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Dervongong,

      Thanks for posting in the Roku Community! We're glad to have you here.

      We understand that your Roku camera isn't connecting to the internet and is showing a solid red status light. Don’t worry, we’re here to help!

      We recommend that you try the following troubleshooting steps below and see if this will work for you.

      Restart your Roku camera:

      1. Unplug the USB cable from the back of your camera
      2. Wait 10 seconds
      3. Plug the USB cable back into the power input port on your camera
      4. You can also try to plug it back into a different power outlet.

      Factory reset the camera:

      1. Plug in your camera if not already powered on
      2. Press and hold the Setup button for 10 seconds
      3. Wait at least 30 seconds for your camera to restart
      4. After a successful reset, you will see a blue pulsing status light on your camera.

      If the issue persists, please let us know so we can further assist you with this issue.

      Thanks,
      Riamie

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        6 months ago

        Hey everyone,

        We're locking this thread because the info here might be outdated.

        If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

        If you can't find anything, just start a new thread!

        We're here to help.

        Thanks, The Roku Community Team