Forum Discussion

Rorolaw's avatar
Rorolaw
Newbie
11 months ago

Indoor camera switched to live and now can't find HD option

My indoor camera suddenly switched to "live" and now I can't find the HD option to switch it over. I tried turning on and off and unplugging but nothing works. The HD option completely disappeared 

13 Replies

  • mmlanzhq's avatar
    mmlanzhq
    Newbie
    11 months ago

    That happen to me too. 

    And my cameras doesn't connect with the Internet of my cellphone, it only connect with the Wi-Fi at my home. 

    • monty643's avatar
      monty643
      Channel Surfer
      11 months ago

      there is no fix, i've been searching all over and can not find a single thing. they have screwed us all. the recent update has ruined everything. roku has been aware since last week and we still have no resolution..... 

      • devmrs's avatar
        devmrs
        Binge Watcher
        11 months ago

        Same here. Now I have a low rez picture. I tried restart and unplug/replug. HD option is missing.

  • ARP4's avatar
    ARP4
    Reel Rookie
    11 months ago

    Hey Roku, can we get the HD option back on the camera's? I went from having a good HD picture to useless low resolution. Can you restore the HD option or do I need to switch to Ring?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      10 months ago

      Hi Community users,

      Greetings from the Roku Community, and thanks for keeping us posted about this problem!

      We want to investigate your issue with the Roku cameras further since the HD option is gone. Can you please provide the following information below?

      • What troubleshooting steps have you taken so far?
      • May we have your Roku camera's Mac Address and Firmware version? Launching the Roku smart home app may require you to select the device/camera from the home screen, tap the gear icon or settings at the upper right-side corner, and select device info.
      • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

      We look forward to hearing from you soon.

      Thanks,
      John

      • Hucksdefeat's avatar
        Hucksdefeat
        Newbie
        10 months ago

        How about just rolling back the firmware update? I think the happiness, not to mention the security, of your end-users ought to count for something.