Indoor Camera SE: Just installed this week. Every minute or so, the image blanks and the screen says, "Unable to connect to this camera." In 10-15 seconds it comes back. Then repeats. I have Roku 3's and 4's. This happens on all of them. It does not happen on my Android devices. Router is fine, PC's are fine, All other Channels on Roku are fine. PLEASE HELP !!!
Thanks for the post.
We would be more than happy to look further into this issue, but will need more detailed information. Can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
I cannot figure out how to attach an image to this reply. Who designed this thing? High school kids ???
How can I get two images to you?
Look for the little camera icon above in the message box for posting screenshots.
https://community.roku.com/t5/help/faqpage/title/images_insertimage
Click on image to enlarge.
