Thanks for the post.
We would be more than happy to look further into this issue, but will need more detailed information. Can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
How can I get two images to you?
Look for the little camera icon above in the message box for posting screenshots.
https://community.roku.com/t5/help/faqpage/title/images_insertimage
Click on image to enlarge.
Of course I did that. The pop-up says "Source..." What do I put in there? I have tried a dozen things including HTML, file location, etc. Doesn't work.
Thanks for the follow up posts.
In order to best assist you, I have passed along your concerns to our Support team. They will follow up and assist you moving forward.
Thanks,
Danny
