Indoor camera not working or connecting
Why does mine have no lights at all but can hear the clicks as normal but never says ready t o connect
Forum Discussion
I did that but it won't search or scan the voice doesn't say it has connected to the Internet
Hi Terthiajoyner,
Welcome to the Roku Community!
We understand that your Roku camera won't scan the QR code to connect to the internet. We would be more than willing to assist you.
A QR code remains active for 5 minutes. If more than 5 minutes pass before you successfully scan the code, return to the smart home app to generate a new QR code. If you do not hear "QR code scanned... please wait", check your mobile device and the camera by following the steps below:
- Remove the protective film from the camera lens
- Check for smudges or dust and gently wipe the camera lens using a soft, microfiber cloth.
- Inspect the screen for greasy fingerprints or dirt and wipe it clean.
- Make sure the entire QR code is visible and not obstructed by something obvious like your fingertip or fingernail.
For more details, please visit our Roku support article: Why does the QR code scan fail when adding my Roku Smart Home camera or doorbell?
We hope you find this information helpful.
Cheers,
Riamie
