Indoor Camera not recording longer then 12 seconds
I bought the 2 pack indoor cameras. The first 2 weeks they were perfect. Now they won't record anything longer than 12 seconds and they aren't even going off when there is motion going on in the room. And when it does record for 12 seconds it doesn't use the smart tagging at all anymore it doesn't say person or anything just motion, I bought the subscription for the camera app and have a sd card in the camera so it shouldn't be any storage space issue. I bought the cameras to monitor my space but feel like I cant rely on them at the moment... a 12 second clip doesn't help me much when there's still motion going on. The camera was recording up to 3-4 minutes of motion at a time in the first 2 weeks. That's a big difference then 12 seconds then no recording for minutes after.
Hi Community users,
Thanks for posting here in the Roku Community regarding the issue you've encountered.
Let's attempt some Settings navigation with your Roku Smart Home devices. When an alarm sound is detected, a 12-second event video is generated, and a push notification is sent by the smart home app. This might be the reason why your videos do not record.
You can change smart sound recognition settings in the app. We recommend turning it off.
- Select your camera from the Home screen
- Tap Settings in the corner
- Tap Alarm Settings
- Toggle the alarm settings on or off
After navigating this on Settings, please observe for a while if the issue persists. If it does, please let us know so we can assist further.
All the best,
Kash