Forum Discussion

Marieleeann's avatar
Marieleeann
Reel Rookie
2 years ago
Solved

Indoor Camera not recording longer then 12 seconds

I bought the 2 pack indoor cameras. The first 2 weeks they were perfect. Now they won't record anything longer than 12 seconds and they aren't even going off when there is motion going on in the room. And when it does record for 12 seconds it doesn't use the smart tagging at all anymore it doesn't say person or anything just motion, I bought the subscription for the camera app and have a sd card in the camera so it shouldn't be any storage space issue. I bought the cameras to monitor my space but feel like I cant rely on them at the moment... a 12 second clip doesn't help me much when there's still motion going on. The camera was recording up to 3-4 minutes of motion at a time in the first 2 weeks. That's a big difference then 12 seconds then no recording for minutes after.

  • Hi Community users,

    Thanks for posting here in the Roku Community regarding the issue you've encountered.

    Let's attempt some Settings navigation with your Roku Smart Home devices. When an alarm sound is detected, a 12-second event video is generated, and a push notification is sent by the smart home app. This might be the reason why your videos do not record.

    You can change smart sound recognition settings in the app. We recommend turning it off.

    1. Select your camera from the Home screen
    2. Tap Settings in the corner
    3. Tap Alarm Settings
    4. Toggle the alarm settings on or off

    After navigating this on Settings, please observe for a while if the issue persists. If it does, please let us know so we can assist further.

    All the best,
    Kash

30 Replies

Replies have been turned off for this discussion
  • Having the exact same issue, have my indoor camera viewing into my entry way/ and thru the window down my driveway. having a driveway of about 300yards, and a gravel road crossing about 500 yards away. I can easily hear and see every vehicle, drive by for 12 seconds.

    Kind of scary that I can see vehicles I don't recognize turn into my driveway, and that's it.

    I routinely come home and leave my car running door open and walk up to my camera waving and it's showing the recording light. The 12 seconds I get leaves me with about 25 seconds that I still need to be able to see me do this

     

    Followed by hearing (but not seeing because of glare) them set a package by the front door or knock thru my other indoor camera.

    As well, the audio static that can be heard by many, is not caused by quality microphones, it's codec processing feedback, caused by massive packet loss, and it's server side. 

    Using a basic 20 band equalizer I was able to audibly hear conversations not locally occuring.

    I'm paying for the service, and the cameras aren't bad.

    What's beyond frustrating is that it would take me 30 min to decompile this app and import it into netbeans to figure out exactly how create a device handshake via web browser for direct "local" viewing. While simultaneously using built in Android repositorys to create a push notification for my local TV while watching a show.

    But why should I have to work to get basic features that I pay for?

    personal gain?

    Maybe a participation trophy?

    My grandparents had the feature in 2001 for all incoming landline their cell calls to appear on their tube TV as a notification while watching the news.

    2001.

    Why the doorbells don't come with solar panels.

    Or the spotlight camera doesn't have certain motion features.

    Beats me.

    Good product.

    Bad implementation.

    Reading these forums makes it feel. Intentional.

    -Mathias

  • I'm having the same problem only 12 seconds of recording on my Roku cameras. I also bought the package. It all started with the software update on my cameras which Roku has sent out this week. Had no problems till then. I don't need a camera that will only record 12 seconds. Roku needs to address and escalate a solution this problem. r[personal information removed]

    • CandymanChris's avatar
      CandymanChris
      Reel Rookie

      Mine are only recording 12 seconds and then skip 5-7 minutes before recording another 12 seconds. Since the update too

  • Step 1, go to settings, very top right.

    Steps 2 go to event recordings, set them like the next picture, then, go to detections and change your settings on them, and then, my friend, you should be in good shape, good luck.

     

     

    • Jsin's avatar
      Jsin
      Reel Rookie

      Yeah I wish I had those settings on my camera mine doesn't for some reason do you use a micro SD card to save

    • Jsin's avatar
      Jsin
      Reel Rookie

      I don't have these settings. Wonder why. I sure wish they'd fix this thing.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator

        Hi, Jsin Fraughter 

        Thanks for posting, and we appreciate you for letting us know about your concern.

        Since you're affected by the same issue as other users are having in this thread, we would request the following information for this to be addressed. We also would want to apologize for this experience. Kindly provide the requested details below:

        • Log ID: From the camera, go to settings gear > support > submit log
        • Firmware version
        • Brand of the device

        Once we have this, it'll be passed to the appropriate Roku team for further investigation.

        Hoping for your response.

        All the best,
        Kash

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    We appreciate you for joining us here at the Roku Community, Marieleeann!

    Thanks for bringing this to our attention. No worries; we'd be more than willing to find you the best resolution possible. 

    Have you tried to sign out of the app and then sign back in? If not, we highly suggest so. If there is no difference, try removing the app and then reinstalling it again. After doing so, try to restart your camera by navigating to your Home screen inside the app. Select your preferred camera > Tap more > Tap Turn off > Wait for about 30 seconds > Tap the Power icon. 

    Let us know how it went. We'll be anticipating your response.

    Kind regards,
    Carly

    • iSlankzD's avatar
      iSlankzD
      Newbie

      My indoor cameras, doing the exact same thing, I bought the cameras to monitor my pets, but it’s hard to keep an eye on them if the monitoring isn’t recording for more than 12 seconds at a time. Once the motion tagging starts, it’ll only record for up to 12 seconds.

      When I first bought the camera, it worked just fine. Everything was perfect. Once the subscription was over with, and I had to start paying that’s when all the issues started. I’ll check and see that one of my dogs got in the trashcan and I don’t know which one did it because of the 12 seconds of recording. Once motion tracking starts it should record the WHOLE motion, does not matter if it’s 12 seconds, minutes, hours, or days.

      I need this issue fixed asap or I need to be refunded on both my devices and subscription payments I’ll take my money to RING where these issues aren’t happening.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator

        Hi Community users,

        Thanks for posting here in the Roku Community regarding the issue you've encountered.

        Let's attempt some Settings navigation with your Roku Smart Home devices. When an alarm sound is detected, a 12-second event video is generated, and a push notification is sent by the smart home app. This might be the reason why your videos do not record.

        You can change smart sound recognition settings in the app. We recommend turning it off.

        1. Select your camera from the Home screen
        2. Tap Settings in the corner
        3. Tap Alarm Settings
        4. Toggle the alarm settings on or off

        After navigating this on Settings, please observe for a while if the issue persists. If it does, please let us know so we can assist further.

        All the best,
        Kash

    • Marieleeann's avatar
      Marieleeann
      Reel Rookie

      I did all you said, it still doesn't record longer than 12 seconds and still isn't recording all motion. How can I fix this?? I deleted the camera and reconnected it to my app I turned it off and back on I restarted it.... im not sure how to fix this problem but I will return the camera if it doesn't record as it's supposed to. I paid for a whole year of service to have this camera record for good reasons, if this camera can't record I'll have to unfortunately get a different brand.

      • RokuERey's avatar
        RokuERey
        Retired Moderator

        Marieleeann,

        Thanks for the update, and we really do apologize for the inconvenience this has caused. We have validated your account, and it seems like one of our experts from our Support team is already taking care of this and has escalated it to the appropriate Roku team. I'll communicate this, and we recommend keeping an eye on your email address for future updates or getting back here if you still need a hand.

        Best regards,

        Rey

    • Fraughter's avatar
      Fraughter
      Newbie

      This is happening to my outside camera as well. I don't see any answers here and it seems to be a widespread issue. Is there going to be any solution for this in the near future? Yes I've sent in many logs and reports. Never heard anything back. It doesn't help me that it recorded 12 seconds of someone on my porch and that was it.  

  • Having the exact same problem. One of my cameras will only record for 12 seconds and waits 5 minutes in between recording. My other three do not do that and they are the same kind of camera - although the three that work fine are in a different location. I did what was suggested here - didn’t fix it. All setting are the same on all the cameras

    • Jsin's avatar
      Jsin
      Reel Rookie

      Yes mine too! It's really annoying because the security camera is basically pointless if it only records in 12 second intervals every 5 minutes. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator

      Hi, Community users.

      Thanks for keeping us informed about this concern.

      We'd like to gather additional details. Kindly provide the following information below:

      • Log ID: From the camera, go to Settings Gear > Support > Submit Log
      • Firmware version. 
      • Brand of the mobile device

      We look forward to your response.

      All the best,
      Kash

      • Oceankissed's avatar
        Oceankissed
        Channel Surfer

        I will send the information but it is important to note that I have four cameras - all accessed on my phone (same phone). The newest camera added is having the issue of 12 sec recordings with 5 minutes in between. My other three are not.  My other cameras (that are working - not limited) has the same firmware number. I am lucky as I have three that are working so it is easy to see that is not the problem.

    • Oceankissed's avatar
      Oceankissed
      Channel Surfer

      I bought another camera exactly the same and it records fine. It is exactly the same everything - model, firmware, WiFi, everything - but I bought it in Michigan (where the cameras were working correctly) versus Texas (and brought it back to Texas). I think the 12 second cameras are a bad lot. We should start returning them.

  • Thanks gor explaining the problem so clearly. I'm having the same problem and I expected more from Roku. I hope to get an answer too, soon.