Forum Discussion

Marieleeann's avatar
Marieleeann
Reel Rookie
2 years ago
Solved

Indoor Camera not recording longer then 12 seconds

I bought the 2 pack indoor cameras. The first 2 weeks they were perfect. Now they won't record anything longer than 12 seconds and they aren't even going off when there is motion going on in the room...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users,

    Thanks for posting here in the Roku Community regarding the issue you've encountered.

    Let's attempt some Settings navigation with your Roku Smart Home devices. When an alarm sound is detected, a 12-second event video is generated, and a push notification is sent by the smart home app. This might be the reason why your videos do not record.

    You can change smart sound recognition settings in the app. We recommend turning it off.

    1. Select your camera from the Home screen
    2. Tap Settings in the corner
    3. Tap Alarm Settings
    4. Toggle the alarm settings on or off

    After navigating this on Settings, please observe for a while if the issue persists. If it does, please let us know so we can assist further.

    All the best,
    Kash

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We appreciate you for joining us here at the Roku Community, Marieleeann!

Thanks for bringing this to our attention. No worries; we'd be more than willing to find you the best resolution possible. 

Have you tried to sign out of the app and then sign back in? If not, we highly suggest so. If there is no difference, try removing the app and then reinstalling it again. After doing so, try to restart your camera by navigating to your Home screen inside the app. Select your preferred camera > Tap more > Tap Turn off > Wait for about 30 seconds > Tap the Power icon. 

Let us know how it went. We'll be anticipating your response.

Kind regards,
Carly

Marieleeann's avatar
Marieleeann
Reel Rookie
2 years ago

I did all you said, it still doesn't record longer than 12 seconds and still isn't recording all motion. How can I fix this?? I deleted the camera and reconnected it to my app I turned it off and back on I restarted it.... im not sure how to fix this problem but I will return the camera if it doesn't record as it's supposed to. I paid for a whole year of service to have this camera record for good reasons, if this camera can't record I'll have to unfortunately get a different brand.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Marieleeann,

    Thanks for the update, and we really do apologize for the inconvenience this has caused. We have validated your account, and it seems like one of our experts from our Support team is already taking care of this and has escalated it to the appropriate Roku team. I'll communicate this, and we recommend keeping an eye on your email address for future updates or getting back here if you still need a hand.

    Best regards,

    Rey

    • Mandie278's avatar
      Mandie278
      Reel Rookie
      10 months ago

      I'm having the exact same issue. The service and cameras just seem to get worse as time goes on. I have missed a couple major events due to its inability to activate now with motion. I have un-installed and reinstalled several times and it still won't work. I have made sure lenses and plugs are clean and clear of debris. The indoor cameras will no longer work with the internet even if I shut down G6 and go to 2.4 I cannot get them connected. I have basically thrown away money and I'm not happy about it. And I'll make it easy for which ones are recording for 12 seconds. I have at least one of EVERY camera and they are all doing that even if I set it to record for 3 minutes.

      • CandymanChris's avatar
        CandymanChris
        Reel Rookie
        10 months ago

        These cameras have become almost useless the last month or so! I wish there would be an update to fix them!