Forum Discussion

Maskmite's avatar
Maskmite
Newbie
5 months ago

Indoor Camera can't view live stream & turn camera on/off

my camera is working and recording, but I cannot view. The live stream just keeps trying to load or will not let me turn it on and off on the app. I have deleted the camera clear the catch on the app...
smart home events
RoTheSad's avatar
RoTheSad
Reel Rookie
5 months ago

I'm having the same issue with my indoor camera. Code -20. 

 

I've tried all the troubleshooting steps provided by Roku for that error code, and none of it worked. 

 

 

Tecmo_SB_Guy's avatar
Tecmo_SB_Guy
Roku Guru
5 months ago

Same here.

I even deleted the device and then deleted the app, the reinstalled the app and rescanned the device and still no live stream, just error code -20.

 

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey everyone!

    Thanks for reporting this here! Looks like you're having issues viewing the Live Stream on your Roku Camera. 

    We’d like to hear more about your concern so we can get the right team on it. Can you share some details with us?

    • Mac Address, Roku Smarthome Device Model, Firmware version, and Roku Smarthome App version
    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
    • Phone Make/Model
    • Time Zone
    • Internet Service Provider

    Thanks again for your cooperation!

    Roku Community Team

    • Tecmo_SB_Guy's avatar
      Tecmo_SB_Guy
      Roku Guru
      5 months ago

      Actually, like 10 or 20 minutes after I made those posts, the live stream started working for me so never mind.

      Thank you for replying though.

      Everybody else in the thread check to see if you can view the live stream on your device because I think they fixed it.