Forum Discussion

Murray1246's avatar
Murray1246
Newbie
3 months ago
Solved

Indoor camera can’t connect to wifi

I just purchased a Roku indoor camera SE two pack.  One camera works perfectly connected instantly no problems. The second camera doesn’t seem to want to connect to Wi-Fi. My phone sees the camera ...
smart home setup
smart home wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey there! DeeC25​ 

    I understand your second Roku camera stopped working. The blinking blue light indicates it's on but not connecting. Here are some steps to help get it online:

    • Check your internet connection:  Open a web browser on your mobile device and visit a public website like www.roku.com. If that doesn't work, check with your internet service provider (ISP) to see if there is an outage. If they aren't aware of any issues, try restarting or resetting your Wi-Fi router and modem.
    • To restart the Camera, open the Home screen, select your device, go to Settings, scroll down, and tap Delete device.


    You can visit this page for more troubleshooting steps. 

    Let us know if that works.

    Roku Community Team

RokuElizer-A's avatar
RokuElizer-A
Community Moderator
3 months ago

Hey, Murray1246 

We sent you a direct message here in the Roku Community for further details. If you have a moment, please check your inbox. 

Thanks,
Roku Community Team

  • DeeC25's avatar
    DeeC25
    Newbie
    2 months ago

    Same problem. I camera works perfectly and the other one stopped working. I also tried all of the above. Blue light blinks but it can’t find camera. I was so happy with these cameras and how quickly and easily they worked. Now I’m very frustrated that only 1 works. 

    • Snoopy2018's avatar
      Snoopy2018
      Reel Rookie
      2 months ago

      I have had the same issue.  The second camera worked good then all of the sudden livestream was gone.  I tried restarting the camera no luck. I deleted and reinstalled the camera.  It won't connect to the network.  I moved the device about 2 feet from the router still the same.  Very frustrating.  Ready to just give up on this it's stressing me out.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        2 months ago

        Hey there! Snoopy2018​ 

        It seems you're having trouble with the Live feed. Thanks for trying some workarounds. We want to work with our team on this. Can you share some info:

        • Roku Camera Model:
        • MAC address:
        • Firmware version:
        • Smart Home app version:
        • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
        • Router make and model


        Let us know when you can!

        Roku Community Team

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Hey there! DeeC25​ 

      I understand your second Roku camera stopped working. The blinking blue light indicates it's on but not connecting. Here are some steps to help get it online:

      • Check your internet connection:  Open a web browser on your mobile device and visit a public website like www.roku.com. If that doesn't work, check with your internet service provider (ISP) to see if there is an outage. If they aren't aware of any issues, try restarting or resetting your Wi-Fi router and modem.
      • To restart the Camera, open the Home screen, select your device, go to Settings, scroll down, and tap Delete device.


      You can visit this page for more troubleshooting steps. 

      Let us know if that works.

      Roku Community Team