Forum Discussion

asbelair's avatar
asbelair
Reel Rookie
5 months ago
Solved

Indoor camera 360 SE wired Camera not panning.

BRAND NEW Indoor camera 360 SE Wired was sent to me as a REPLACEMENT for the older indoor camera 360.. Both have the same issue which tells me it's Rokus system.. The Problem- The camera functions ...
cameras & doorbells
smart home events
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Hey, asbelair.

    Here's an update from the team!

    Please note that if a sound is detected, the device will begin recording. However, it will not pan toward the sound source, as the Indoor Camera 360 SE features only motion tracking and a single microphone. As a result, it cannot determine the direction from which the sound is coming.

    You can learn more here!

    Thanks,
    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 months ago

Hey, asbelair.

Here's an update from the team!

Please note that if a sound is detected, the device will begin recording. However, it will not pan toward the sound source, as the Indoor Camera 360 SE features only motion tracking and a single microphone. As a result, it cannot determine the direction from which the sound is coming.

You can learn more here!

Thanks,
Roku Community Team

asbelair's avatar
asbelair
Reel Rookie
5 months ago

Interesting, considering THREE of Roku agents confirmed that the camera should pan towards the sound and therefore had me do troubleshooting for almost TWO HOURS with the agents (including "tier 2"). Also When I purchased the camera Last summer (2024) the camera did indeed pan towards detected sound. So perhaps the company should set a budget aside for employee education on their products so that everyone is on the same page. 

Thank you for the update, now I know I can start looking for a company that provides the service I need.