Forum Discussion

Sadie65's avatar
Sadie65
Channel Surfer
2 months ago
Solved

I can't connect my roku cameras to my onn roku tv.

I am experiencing some difficulties with my onn Roku TV, as I am unable to view the live feed from my Roku cameras. My Hisense Roku TV works perfectly with the cameras. The onn TV is a recent purchase. I have ensured that all software, including the Roku camera app, is updated. I have also tried uninstalling and reinstalling the app. Despite these efforts, I am still unable to see the live feed, although I can view the recorded events. I have attempted to disconnect and reconnect the cameras, as well as restart the TV, but the issue persists.

cameras & doorbells
  • RokuTakashi's avatar
    RokuTakashi
    2 months ago

    Hi, Sadie65​ 

    Thanks for reaching out. I understand that you're having trouble viewing the live feed of your Roku cameras from your Roku TV. I'm here to provide a step that can help.

    • Restart your smart home device: From the Settings menu for the camera or doorbell having the issue, tap Restart and wait a moment to try again.

    Please try this one and see how it works.

    Thanks,

    Roku Community Team

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Sadie65​ 

    Thanks for reaching out. I understand that you're having trouble viewing the live feed of your Roku cameras from your Roku TV. I'm here to provide a step that can help.

    • Restart your smart home device: From the Settings menu for the camera or doorbell having the issue, tap Restart and wait a moment to try again.

    Please try this one and see how it works.

    Thanks,

    Roku Community Team

    • Sadie65's avatar
      Sadie65
      Channel Surfer
      2 months ago

      I returned my ONN television and purchased a Philips model, but unfortunately, the problem persists. Although I can view the camera feeds, they remain stuck on a spinning loading screen when I attempt to display them. I have ensured that all software, including the application, is up to date. The cameras function correctly with my Hisense television, confirming that the cameras and internet connection are operational. I have tried unplugging the cameras for a period of time, but this has not resolved the issue. It is quite perplexing that one television works while two others do not. I would greatly appreciate assistance in resolving this problem.

    • Sadie65's avatar
      Sadie65
      Channel Surfer
      2 months ago

      I will not mark it as a "SOLUTION"....... nothing that I have read that you guys say to do "Does Not Work". Hope you figure out what is wrong and fix it. It's not on my side, it's your side....

    • Sadie65's avatar
      Sadie65
      Channel Surfer
      2 months ago

      Today (7/24/2025)

      Thank you for fixing the problem. I turned my Philips Roku TV on and tried the cameras and they work. Thank you again. 

      "SOLUTION IS FIXED"

      Now don't mess with anything on my end.....