Forum Discussion

Temple's avatar
Temple
Channel Surfer
2 years ago
Solved

Failed to update device list (error code %s)

When I start ROKU SmartHome i get this error;  Failed to update device list (error code %s)

This is quite frustrating as I have outdoor cameras, door bell camera, several outlets, and several internal cameras. I do not want to have to set them all up again. 

Strangely I CAN use the Roku Cameras app on my ROKU and it works fine. I just am unable to turn the plugs on or off from this app. 

  • renojim's avatar
    renojim
    2 years ago

    Temple, if it's any consolation, I couldn't sign in either.  I signed out and signed in with no problem.  Then I made the mistake of updating the app and I couldn't sign in anymore - I just kept getting the email/password error message.  I tried multiple old versions of the app and still couldn't sign in.

    I finally got it to work:

    The camera I connect to is actually linked to my mother's Roku account.  I have the Roku mobile app on my phone signed into my account.  On the mobile app, I signed out of my account and into my mother's account.  When I did that, the Smart Home app finally let me sign into my mother's account without the need to enter the password.  If I sign out of the mobile app and sign out of the smart home app, I can't sign into the smart home app again.

    If any of that sounds like it applies, give it a try.  If you don't have the mobile app, maybe try installing it and signing in on it and then try signing in on the smart home app.

13 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Have you tried uninstalling and reinstalling the app?  Hopefully you'll be able to log in since that seems to be a problem for some.

    • Temple's avatar
      Temple
      Channel Surfer
      2 years ago

      Thanks, so now I cannot even log in. This is great! 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Temple, if it's any consolation, I couldn't sign in either.  I signed out and signed in with no problem.  Then I made the mistake of updating the app and I couldn't sign in anymore - I just kept getting the email/password error message.  I tried multiple old versions of the app and still couldn't sign in.

        I finally got it to work:

        The camera I connect to is actually linked to my mother's Roku account.  I have the Roku mobile app on my phone signed into my account.  On the mobile app, I signed out of my account and into my mother's account.  When I did that, the Smart Home app finally let me sign into my mother's account without the need to enter the password.  If I sign out of the mobile app and sign out of the smart home app, I can't sign into the smart home app again.

        If any of that sounds like it applies, give it a try.  If you don't have the mobile app, maybe try installing it and signing in on it and then try signing in on the smart home app.

  • mommoooray's avatar
    mommoooray
    Newbie
    2 years ago

    I still after 3 days cannot get anything from app it's useless I'm paying to monitor 2 camers that I can see on phone can't delete app get it fixed 

    • Saphryn135's avatar
      Saphryn135
      Reel Rookie
      2 years ago

      Just saw on the ROKU page that as of Friday they were having issues with android devices not being able to access the app.  I know I'm using android, and I still can't access anything.  It also stated that as long as you don't log out you should still be able to access the app, which was not true for me...  hopefully they get this fixed soon...

      • Temple's avatar
        Temple
        Channel Surfer
        2 years ago

        Yeah, it has been broken for a few days. I cannot use my remote outlets to turn things on and off. It is frustrating. 

  • MLouLo's avatar
    MLouLo
    Newbie
    2 years ago

    So all I did was uninstall and reinstall my Roku Smart Home app. I relogged back in and it fixed itself. And if you don't remember your password, use the internet either on your computer or smartphone and click the forgot password button. After you've changed your password wait about 15-30min for your password to update on the Roku servers. Then log back into the Roku Smart Home app and you should be as good as gold. 

  • Zggtf211's avatar
    Zggtf211
    Newbie
    2 years ago

    I just had this same issue. I was able to fix it by resetting the password for the account, logging out and then back in. Seemed to fix the issue. I have access to all the devices.