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Temple's avatar
Temple
Channel Surfer
2 years ago
Solved

Failed to update device list (error code %s)

When I start ROKU SmartHome i get this error;  Failed to update device list (error code %s) This is quite frustrating as I have outdoor cameras, door bell camera, several outlets, and several intern...
  • renojim's avatar
    renojim
    2 years ago

    Temple, if it's any consolation, I couldn't sign in either.  I signed out and signed in with no problem.  Then I made the mistake of updating the app and I couldn't sign in anymore - I just kept getting the email/password error message.  I tried multiple old versions of the app and still couldn't sign in.

    I finally got it to work:

    The camera I connect to is actually linked to my mother's Roku account.  I have the Roku mobile app on my phone signed into my account.  On the mobile app, I signed out of my account and into my mother's account.  When I did that, the Smart Home app finally let me sign into my mother's account without the need to enter the password.  If I sign out of the mobile app and sign out of the smart home app, I can't sign into the smart home app again.

    If any of that sounds like it applies, give it a try.  If you don't have the mobile app, maybe try installing it and signing in on it and then try signing in on the smart home app.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Have you tried uninstalling and reinstalling the app?  Hopefully you'll be able to log in since that seems to be a problem for some.

Temple's avatar
Temple
Channel Surfer
2 years ago

Thanks, so now I cannot even log in. This is great! 

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Temple, if it's any consolation, I couldn't sign in either.  I signed out and signed in with no problem.  Then I made the mistake of updating the app and I couldn't sign in anymore - I just kept getting the email/password error message.  I tried multiple old versions of the app and still couldn't sign in.

    I finally got it to work:

    The camera I connect to is actually linked to my mother's Roku account.  I have the Roku mobile app on my phone signed into my account.  On the mobile app, I signed out of my account and into my mother's account.  When I did that, the Smart Home app finally let me sign into my mother's account without the need to enter the password.  If I sign out of the mobile app and sign out of the smart home app, I can't sign into the smart home app again.

    If any of that sounds like it applies, give it a try.  If you don't have the mobile app, maybe try installing it and signing in on it and then try signing in on the smart home app.

    • Temple's avatar
      Temple
      Channel Surfer
      2 years ago

      I installed the roku mobile app and the Roku Smart Home allowed me to log in again, finally, and it remembered all my devices. 

      • Saphryn135's avatar
        Saphryn135
        Reel Rookie
        2 years ago

        Are you using android?

  • Saphryn135's avatar
    Saphryn135
    Reel Rookie
    2 years ago

    I'm having this issue now.  I wonder if it's a problem with Roku servers.  Kinda like how Facebook and several others went down a couple days ago...