Forum Discussion

mymadame's avatar
mymadame
Channel Surfer
4 months ago

"Failed to connect.  Please check your Mobile Internet connection."

I've read through the posted thread for the above code, rebooted (I guess that means turn off & turn back on) but I'm still getting the same error.  Ultimately, I can somehow find the videos recorded, but can't simply pull up the Smart Home app to see them on the opening page as before.

Instead, I see "Failed to connect.  Please check your Mobile Internet connection."  But it's connected; all other apps on my phone are working.

Please help!  (Soon!)

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, mymadame.

    Greetings!

    We appreciate you reaching us about having an error message with your video doorbell. We're here to help. 

    You may try these troubleshooting steps below:

    1. Restart your Doorbell.
    2. Restart your router.
    3. Update the Smart Home app.

    If the issue persists, please let us know.

    Thanks,
    Roku Community Team