Forum Discussion

mymadame's avatar
mymadame
Channel Surfer
6 months ago

"Failed to connect.  Please check your Mobile Internet connection."

I've read through the posted thread for the above code, rebooted (I guess that means turn off & turn back on) but I'm still getting the same error.  Ultimately, I can somehow find the videos recorded...
RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
6 months ago

Hi, mymadame.

Greetings!

We appreciate you reaching us about having an error message with your video doorbell. We're here to help. 

You may try these troubleshooting steps below:

  1. Restart your Doorbell.
  2. Restart your router.
  3. Update the Smart Home app.

If the issue persists, please let us know.

Thanks,
Roku Community Team