Forum Discussion

2dangold's avatar
2dangold
Reel Rookie
2 years ago
Solved

Detection zone settings missing from app

For some reason, the smart home app (android) does not have settings for detection zones.  It has detection settings but that only shows motion detection sensitivity.  I have a paid subscription and I have uninstalled and re-installed the app several times.  Apologies but am so frustrated as I really need to be able to set zones. Can anyone please help?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi kgingerich1,

    Thanks for posting in the Roku Community!

    We are pleased to assist you with the issue you are experiencing with your Roku Wire-free Video doorbell, specifically the disappearance of the Detection Zone settings.

    Please try to follow these troubleshooting steps:

    Set up your device again:
    You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

    1. Open the Home screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    If you need help completing the setup process, refer to this article: How to set up your Roku Wire-free Video Doorbell and Chime SE

    Once you're done setting up again the device, please follow this steps process to check if you got the Detection zone setting back on your  Roku Wire-free Video doorbell:

    1. Tap Home from the navigation bar
    2. Select your doorbell
    3. Tap Settings in the corner
    4. Tap Detection settings
    5. Tap Detection zone

    For more details, please visit our Roku Support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

    We hope these troubleshooting steps will work on your issue. Please let us know if the issue is persistent.

    Regards,
    Riamie

9 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    You don't have "Detection zone" under the Motion Detection Sensitivity slider?

    What model of camera do you have?

    • 2dangold's avatar
      2dangold
      Reel Rookie
      2 years ago

      Correct, I do not have that option on my wireless doorbell but do have/see -same as - your screenshot on my indoor camera.  Hopefully these 2 screenshots show up ... the 1st should be the initial settings screen for the wireless doorbell and the 2nd is what i have when expanding the detection settings. Very strange and still haven't been able to resolve it yet.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        According to this, video doorbells are supposed to support detection zones.  Unfortunately, I don't have one to verify what you're seeing not that it would necessarily help.  I fear a moderator will point you to the same link.

  • kgingerich1's avatar
    kgingerich1
    Reel Rookie
    9 months ago

    I just hooked my wireless doorbell up today. I did have the detection zone setting on my app one time. I set the zone I wanted. I went to go back to it and it was gone. Now I cant change the zone. Tried resetting the doorbell, and reinstalling the app but no luck.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi kgingerich1,

        Thanks for posting in the Roku Community!

        We are pleased to assist you with the issue you are experiencing with your Roku Wire-free Video doorbell, specifically the disappearance of the Detection Zone settings.

        Please try to follow these troubleshooting steps:

        Set up your device again:
        You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

        1. Open the Home screen
        2. Tap the plus sign from the navigation bar
        3. Select Add device
        4. Select your device category and then select a device
        5. Follow the on-screen instructions

        If you need help completing the setup process, refer to this article: How to set up your Roku Wire-free Video Doorbell and Chime SE

        Once you're done setting up again the device, please follow this steps process to check if you got the Detection zone setting back on your  Roku Wire-free Video doorbell:

        1. Tap Home from the navigation bar
        2. Select your doorbell
        3. Tap Settings in the corner
        4. Tap Detection settings
        5. Tap Detection zone

        For more details, please visit our Roku Support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

        We hope these troubleshooting steps will work on your issue. Please let us know if the issue is persistent.

        Regards,
        Riamie