Forum Discussion

2dangold's avatar
2dangold
Reel Rookie
2 years ago
Solved

Detection zone settings missing from app

For some reason, the smart home app (android) does not have settings for detection zones.  It has detection settings but that only shows motion detection sensitivity.  I have a paid subscription and ...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi kgingerich1,

    Thanks for posting in the Roku Community!

    We are pleased to assist you with the issue you are experiencing with your Roku Wire-free Video doorbell, specifically the disappearance of the Detection Zone settings.

    Please try to follow these troubleshooting steps:

    Set up your device again:
    You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

    1. Open the Home screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    If you need help completing the setup process, refer to this article: How to set up your Roku Wire-free Video Doorbell and Chime SE

    Once you're done setting up again the device, please follow this steps process to check if you got the Detection zone setting back on your  Roku Wire-free Video doorbell:

    1. Tap Home from the navigation bar
    2. Select your doorbell
    3. Tap Settings in the corner
    4. Tap Detection settings
    5. Tap Detection zone

    For more details, please visit our Roku Support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

    We hope these troubleshooting steps will work on your issue. Please let us know if the issue is persistent.

    Regards,
    Riamie

kgingerich1's avatar
kgingerich1
Reel Rookie
9 months ago

I just hooked my wireless doorbell up today. I did have the detection zone setting on my app one time. I set the zone I wanted. I went to go back to it and it was gone. Now I cant change the zone. Tried resetting the doorbell, and reinstalling the app but no luck.

kgingerich1's avatar
kgingerich1
Reel Rookie
9 months ago

Same happen to me. I have not found a solution yet.

 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi kgingerich1,

    Thanks for posting in the Roku Community!

    We are pleased to assist you with the issue you are experiencing with your Roku Wire-free Video doorbell, specifically the disappearance of the Detection Zone settings.

    Please try to follow these troubleshooting steps:

    Set up your device again:
    You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

    1. Open the Home screen
    2. Tap the plus sign from the navigation bar
    3. Select Add device
    4. Select your device category and then select a device
    5. Follow the on-screen instructions

    If you need help completing the setup process, refer to this article: How to set up your Roku Wire-free Video Doorbell and Chime SE

    Once you're done setting up again the device, please follow this steps process to check if you got the Detection zone setting back on your  Roku Wire-free Video doorbell:

    1. Tap Home from the navigation bar
    2. Select your doorbell
    3. Tap Settings in the corner
    4. Tap Detection settings
    5. Tap Detection zone

    For more details, please visit our Roku Support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

    We hope these troubleshooting steps will work on your issue. Please let us know if the issue is persistent.

    Regards,
    Riamie