Forum Discussion

Theautomo's avatar
Theautomo
Newbie
9 months ago
Solved

Can’t cancel any subscriptions…

i have logged into my account on my computer and when I click manage subscription it tries to say I don’t have a device. I can’t find the auto renew button to turn off. Please help. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Theautomo,

    Welcome to the Roku Community!

    We understand that you want to cancel your Roku Smart Home camera subscription. Our Account and Billing team would be more than willing to sort this out for you.

    Please visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You should then be able to talk and chat with one of our live experts.

    We hope you find this information helpful.

    Regards,
    Riamie

2 Replies

  • Theautomo's avatar
    Theautomo
    Newbie
    9 months ago

    It seems this system has a lot of kinks it needs to fix. I have access to my account and want to cancel my sub for my camera but when I click manage subscription (I logged in with laptop just to be certain) it reroutes me to a screen that tried to get me to buy another device. Is there a customer service number where I can speak to an actual person? Seems very shady that I can’t find a way to cancel this payment. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Theautomo,

      Welcome to the Roku Community!

      We understand that you want to cancel your Roku Smart Home camera subscription. Our Account and Billing team would be more than willing to sort this out for you.

      Please visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You should then be able to talk and chat with one of our live experts.

      We hope you find this information helpful.

      Regards,
      Riamie