Forum Discussion

firesta45042's avatar
firesta45042
Newbie
10 months ago
Solved

Camera won’t connect to app

My indoor and outdoor cameras will not connect to my Roku smart home app on my iPhone but it is connected to the Roku app on my TV Roku smart home app. I have unplugged, redownloaded and nothing.  On the app it says offline 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi firesta45042,

    Welcome to the Roku Community!

    We understand that your Roku camera is showing offline status on your Roku Smart Home app. No worries, we would be more than willing to assist you with this.

    Let's see if this will work for you.

    1. Restart your mobile device
    2. Uninstall and reinstall the Roku Smart Home app
    3. Ensure, your Roku Smart Home app is up to date
    4. Try using another mobile device and see if the same issue occurs.
    5. If the issue persists, set up the camera again as new by following these steps:
      > Open the Home screen
      > Tap the plus sign from the navigation bar
      > Select Add device
      > Select your device category and then select a device
      > Follow the on-screen instructions

    If you need help completing the setup process, refer to the appropriate setup article for Roku Indoor Camera SE and Outdoor Camera SE

    We hope you find this information helpful. Please let us know if the issue continues.

    Cheers,
    Riamie

2 Replies

  • Darnelletaylo's avatar
    Darnelletaylo
    Newbie
    10 months ago

    Let me guess they gave you no answer cuz that's what the same thing I'm going through the only thing I did different was change my password on my modem. It's amazing that we allow so many companies to take advantage of us both cameras had an issue at the same time so I'm really starting to believe that Roku control the cameras letting the cameras die at a certain time. Resulting in dealing with a technical support team that knows nothing. Just throw it away and buy another one. We wonder why our natural resources are crippling, and everything is getting more expensive and because we're throwing everything away and buying New. Don't even let me start about how many times I've tried to get my credit card off with a website because I no longer have a registered device that requires a credit card.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi firesta45042,

    Welcome to the Roku Community!

    We understand that your Roku camera is showing offline status on your Roku Smart Home app. No worries, we would be more than willing to assist you with this.

    Let's see if this will work for you.

    1. Restart your mobile device
    2. Uninstall and reinstall the Roku Smart Home app
    3. Ensure, your Roku Smart Home app is up to date
    4. Try using another mobile device and see if the same issue occurs.
    5. If the issue persists, set up the camera again as new by following these steps:
      > Open the Home screen
      > Tap the plus sign from the navigation bar
      > Select Add device
      > Select your device category and then select a device
      > Follow the on-screen instructions

    If you need help completing the setup process, refer to the appropriate setup article for Roku Indoor Camera SE and Outdoor Camera SE

    We hope you find this information helpful. Please let us know if the issue continues.

    Cheers,
    Riamie