Solved
[6.0] Indoor security cameras suddenly says error code 50
Hey John any update on why these issues are happening? My says error code "-50"
I have tried uninstalling and re-installing this camera 2 times. I've created creating a 2.4GHz band for the device....
Hi Roku Community Users,
Thank you all for your patience and for reporting the issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 receiving error code -50 or "Lost Connection to Camera".
This error code indicates failures due to the live stream unexpectedly quitting. We recommend following the troubleshooting steps below:
- Tap "Reconnect" on the livestream screen.
- Verify that your phone is still connected to a reliable network, whether it be the mobile carrier network or wifi.
- Restart the Camera from the mobile app settings.
- From livestream > Gear Icon > "Restart camera"
- Restart the mobile app - Force close and reopen
- Power cycle the camera
- Unplug the USB cable from the back of your camera.
- Wait 30-60 seconds.
- Plug the USB cable back into the power input port on your camera.
If the issue persists after restarting, please provide the following details to help us offer appropriate assistance:
- DID/MAC:
- Roku Model:
- Mobile App Error Code:
- Firmware Version:
- Troubleshooting Steps Taken:
- Log ID: (Please provide a screenshot/photo)
We appreciate your cooperation as we work to resolve this issue.
Best regards,
The Roku Community Team
