Forum Discussion

podworx's avatar
podworx
Streaming Star
2 years ago

Channel No Longer Loads Correctly

This just started happening last night and continues.

All of my DP-based Roku channels no longer function.  After the splash screen loads, the channel appears to be trying to load/display the videos (you see a ghosted version of the videos a few times) then only displays the Search and About options.

I've five different channels, all doing the same thing.

I'm using the Smart TV Wordpress plugin to generate the json feed.  (And have been doing so for years.)

I've sent a message to Roku support. . .nothing back yet.

  • I’m having the same problems which started last night.

    • podworx's avatar
      podworx
      Streaming Star

      I'm curious. What are you using to create your JSON feed?

  • podworx's avatar
    podworx
    Streaming Star

    Roku support said, because this is a DP channel, they are no longer providing any support.

     

    Great.

  • jsonnentag's avatar
    jsonnentag
    Streaming Star

    Same thing here.

    What a LAME company!  They said the channels were being removed in January 2024!

    They fire a bunch of employees and provide no continued functionality to match previously listed statements.

  • HDRomper's avatar
    HDRomper
    Channel Surfer

    Same here. It started on Saturday for me. All our channels are down. Looks like Roku left us in the dirt even though we are supposed to have until Jan 2024 to convert.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator

      Hi community users,

      Thank you for keeping us posted!

      We'd like to know more about the issue that you're experiencing with the channels since they are not correctly loading. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, please try to restart your modem and router, then the Roku device by going to settings, system, power, and system restart.

      We look forward to hearing from you soon, and we will continue to assist you.

      Kind regards,

      John

      • podworx's avatar
        podworx
        Streaming Star

        This is happening on all Roku devices/TVs.  It's happening on different networks on different homes.  Rebooting the router/modem has no effect.

        This is a Roku-based issue that apparently is affecting many DP-based channels.

  • Good day everyone. We have had this same problem going on several days. One thing we did was to implement the "ratings" object per the Roku spec and marking all videos as UNRATED. Per the spec, when videos are marked as UNRATED, the ratings source filed is not required.

    This fix has had some success for us with the channel returning in partial capacity (about a third of the videos). 

    Then on the update this afternoon, The Roku feed broke with the following error: "Required rating source is missing or invalid."

    So, we have now implemented the ratings source along with the UNRATED hardcoded. This is the spec: https://developer.roku.com/es-ar/docs/specs/direct-publisher-feed-specs/json-dp-spec.md#rating

    All that said, we have built an SDK and are also in progress of migrating all of our channels. If anyone would like to have their channel migrated, please get in touch. We offer the full video management backend and Roku SDK template.

    Sean@rhebus.works