This just started happening last night and continues.All of my DP-based Roku channels no longer function. After the splash screen loads, the channel appears to be trying to load/display the videos (you see a ghosted version of the videos a few times) then only displays the Search and About options.I've five different channels, all doing the same thing.I'm using the Smart TV Wordpress plugin to generate the json feed. (And have been doing so for years.)I've sent a message to Roku support. . .nothing back yet.

It has nothing to do with the network connection. Everything else streams perfectly fine, just not Direct Publisher channels.

What it "acts like" is that Roku's ingestion and processing system went completely down as far as users getting feed info when viewing channels goes. Every Direct Publisher channel is still listed as having been ingested perfectly fine though.

This is happening on all Roku devices/TVs. It's happening on different networks on different homes. Rebooting the router/modem has no effect.This is a Roku-based issue that apparently is affecting many DP-based channels.

Same issue here. To add a little more context, I must have done a search on my channel before this issue. If I go into search, the result is there (even though NO content shows on the channel). When I click on the result, I can play from where I had left off or restart the video....and the video plays. Including the video to demonstrate.https://silverwerks.tv/s/rokuissue

Agreed w/@jsonnentag. Other channels stream without an issue. The Network is not the problemHowever...I went ahead & connected via mobile hotspot to a different ISP just so I could the question. That made no difference. I even tried restarting and relaunching the channel.

Channel No Longer Loads Correctly

Susiej
Newbie
2 years ago
I’m having the same problems which started last night.
- podworx
  Streaming Star
  2 years ago
  I'm curious. What are you using to create your JSON feed?
podworx
Streaming Star
2 years ago
Roku support said, because this is a DP channel, they are no longer providing any support.

Great.
- TVChannelDevel
  Binge Watcher
  2 years ago
  We'll remove all our channels as there is no more support.
TVChannelDevel
Binge Watcher
2 years ago
All our channels same issue.
jsonnentag
Streaming Star
2 years ago
Same thing here.
What a LAME company! They said the channels were being removed in January 2024!
They fire a bunch of employees and provide no continued functionality to match previously listed statements.
HDRomper
Channel Surfer
2 years ago
Same here. It started on Saturday for me. All our channels are down. Looks like Roku left us in the dirt even though we are supposed to have until Jan 2024 to convert.
derekwongmi
Channel Surfer
2 years ago
Same here.
- RokuJohnB
  Community Moderator
  2 years ago
  Hi community users,
  
  Thank you for keeping us posted!
  
  We'd like to know more about the issue that you're experiencing with the channels since they are not correctly loading. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, please try to restart your modem and router, then the Roku device by going to settings, system, power, and system restart.
  
  We look forward to hearing from you soon, and we will continue to assist you.
  
  Kind regards,
  
  John
  - podworx
    Streaming Star
    2 years ago
    This is happening on all Roku devices/TVs. It's happening on different networks on different homes. Rebooting the router/modem has no effect.
    This is a Roku-based issue that apparently is affecting many DP-based channels.
Saen_Rhebus
Newbie
2 years ago
Good day everyone. We have had this same problem going on several days. One thing we did was to implement the "ratings" object per the Roku spec and marking all videos as UNRATED. Per the spec, when videos are marked as UNRATED, the ratings source filed is not required.
This fix has had some success for us with the channel returning in partial capacity (about a third of the videos).
Then on the update this afternoon, The Roku feed broke with the following error: "Required rating source is missing or invalid."
So, we have now implemented the ratings source along with the UNRATED hardcoded. This is the spec: https://developer.roku.com/es-ar/docs/specs/direct-publisher-feed-specs/json-dp-spec.md#rating
All that said, we have built an SDK and are also in progress of migrating all of our channels. If anyone would like to have their channel migrated, please get in touch. We offer the full video management backend and Roku SDK template.
Sean@rhebus.works