Channel No Longer Loads Correctly
This just started happening last night and continues. All of my DP-based Roku channels no longer function. After the splash screen loads, the channel appears to be trying to load/display the videos...
Forum Discussion
Same here.
Hi community users,
Thank you for keeping us posted!
We'd like to know more about the issue that you're experiencing with the channels since they are not correctly loading. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, please try to restart your modem and router, then the Roku device by going to settings, system, power, and system restart.
We look forward to hearing from you soon, and we will continue to assist you.
Kind regards,
John
This is happening on all Roku devices/TVs. It's happening on different networks on different homes. Rebooting the router/modem has no effect.
This is a Roku-based issue that apparently is affecting many DP-based channels.
Unfortunately it is most likely that Roku doesn't care. We are not a source of profit for them. They forget that many of us are actual Roku account holders for many years. Have promoted them for years. We subscribe to and pay for paid channels. We can with some effort switch to Fire and move our accounts to there. Basically, seems they dumped us over profit and not over community.
HDRomper wrote:Unfortunately it is most likely that Roku doesn't care. We are not a source of profit for them. They forget that many of us are actual Roku account holders for many years. Have promoted them for years. We subscribe to and pay for paid channels. We can with some effort switch to Fire and move our accounts to there. Basically, seems they dumped us over profit and not over community.
SOME people care, but it remains to be seen if they can get the people running and controlling things to "see the light". . . .
I'm in the beta testing of things program so just to try to make things more widely known listed out the problem there. I have received these 2 things back. Hopefully somebody will get moving on the problem, which is OBVIOUSLY on the Roku management and support end and not on people and their individual Direct Publisher channels.
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jpulling Replied to BUG-00500 Sep 25, 2023 @ 2:11 PM#3 ok thanks for the link.
I have passed this on to some folks that work with developing partners to look at. I got the same info about a stop date --> DirectPublisher is actually in the process of being deprecated with a sunset date set for Jan 2024 (Roku blog post)
which sounds like the channels should still be working.
This is not a beta issue though with 12.5.. this is something else, so I am trying to get more info if possible. and we've had some recent organization changes. so its going to take some nudging along..
Jon--------jpulling Replied to BUG-00500 Sep 25, 2023 @ 2:24 PM#4 I was passed this link with info on converting your channels.
https://blog.roku.com/developer/rdp-sunset
I know that does not help with correcting our statement of when the DP program would be deprecated. I have passed all info on and the forum link you posted, which I read through as well.
I'm trying to undo the "LAME" 😉
Jon
Hi Community Users,
Thanks for keeping us posted here in the Roku Community!
We're glad to assist you with your problem accessing your channel(s) on your Roku device. We'd like to know more about the issue that you are experiencing so that we can assist you further. Please provide the details below:
- What specific channels are you having issues with?
- Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
- When did this start happening?
- Can you send us a photo of what you see on screen when launching a channel?
Meanwhile, please check your Home > Settings > System > About and see if your Roku device is still linked to your email address, indicating that your Roku device is still activated.
We'll be waiting for your kind response.
Warm regards,
Eunice
We are also experiencing the exact same issues as everyone else (six Direct Publisher channels). The app loads, fails to populate the home screen with any videos, then displays only a "Search" and "About" options. The search option actually works and videos can be played from the search screen. It's not a feed issue, or network issue, or individual channel issue. It is obviously a Direct Publisher platform issue. We've contacted Roku support and received the same response as everyone else (sunsetting DP, no support). However, in over 20 years in the media business, I have never seen a top-tier company like Roku abandon a platform before the planned sunset date. I sincerely hope that is not the case here. Many of us work with small teams and have to prioritize based on deadlines. And we would very much appreciate Roku's support in adhering to the original sunset date of January 2024.
Tried in multiple devices.
Devices - Roku Streaming Stick, Roku Streaming Stick+, Roku Express 4k
All- system upgraded / restarted
Restarted modem + router
Checked feed errors on Roku Developer, no errors, been refreshing the feed fine.
Doubled checked json syntax, no errors.
Happened to both of the Direct Publisher channels that I managed, at the same time since FRI/SAT.Screencap at https://vimeo.com/868038732/6fa59e1650?share=copy
Hi derekwongmi,
Thank you for updating us!
You seem to have taken a ton of fantastic troubleshooting steps. No worries! We will be glad to assist you further. Please try the troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select a system, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
If the problem still persists, please let us know.
All the best,
John
Thanks for your prompt reply.
I've used one of the device to perform the procedure you outlined above, resulting in the same result, no change. Also to add, I've also added a "preview updates channel" from within the direct publisher page before, also same result, no change.
