Forum Discussion
Hi, I've tried this troubleshooting before. The problem seems to be only affecting the YouTube app and the main YouTube videos. I've tried several videos and they all have that same issue. But I did notice that the video shorts on YouTube do not have that issue. It's only the main videos on the app that have the issue. YouTube TV and all the other apps on my Roku seem to be working fine. I'm guessing it might be a software issue.
Thanks for keeping us in the loop, Oxceranoid!
We appreciate you getting back to us with precise details on your concern. Since the suggested steps above did not resolve the issue, we'd gladly pass this on to the relevant team for a thorough review and investigation.
To conduct this process, we humbly ask for the latest details on this device so we can accurately determine where the problem was coming from:
Let us know about...
- Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version
With all this information, we'll be one step ahead in resolving the issue. Thanks for your cooperation.
Regards,
Emman
- Oxceranoid2 years agoChannel Surfer
Here is the info in pics.
- Oxceranoid2 years agoChannel Surfer
- RokuEmmanuel-D2 years agoCommunity Moderator
Thanks for keeping us posted, Oxceranoid.
We've already forwarded this to the appropriate Roku team for review and investigation.
They are now actively working on this issue, and for the time being, we humbly ask for your patience and understanding as we work to resolve this.
Let us know if you need more help. We are always willing to assist.
Thanks,
Emman- Oxceranoid2 years agoChannel Surfer
Great! TYSM!