Thanks for responding Kariza,
I wasn't asking about Tidals features and functionality I was asking about Roku's compatibility. I did contact Tidal and I will share the correspondence with you.
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Sep 9, 2021, 2:04 PM EDT
Apparently not all Roku devices allow for uncompressed flac files to be passed through to my receiver and it's DAC. My Roku Premiere+ insist on compressing your lossless stream to a 48khz sampling of unknown bitrate that sounds no better than a low level mp3 service. Any attempts to get Roku to clarify which of their devices have the passthrough options are ignored. Your announcement of getting the Tidal service on Roku was the soul reason for my signing up for your HiFi service but if the only Roku device I can get HiFi through is the Roku Tv then I can't use your service. If there is a device that allows for direct streaming (no mobiles) to my system please let me know as I would love to use your top tier service.
Much appreciation and Thank you."
Response from Tidal.
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Sep 9, 2021, 2:16 PM EDT
Hello,
Thank you for reaching back out! My name is Jaquitta, I will be glad to
I'd be happy to help answer your questions.
With the Roku app, the highest audio quality that is supported is HiFi - 1411 kbps - Lossless (16/44.1 kHz).
MQA is not currently available on Roku TV.
In order to listen to the MQA format to its fullest extent, your equipment needs to be MQA capable. Otherwise, you will not be getting the full MQA experience but you will still be enjoying a better sound quality than HiFi.
If you do not use a DAC at all, the TIDAL client will decode the MQA in 1x unfolding. A DAC which is MQA capable can unfold up to 8x (provided the DAC has that capability). With the desktop and/or a non-MQA DAC you will get 24bit/88.2 (96) kHz . The stream quality of each album depends on the labels’ engineering of the album. Please ensure that the "passthrough MQA" is not enabled if you do not have an MQA DAC.
Click here to visit the MQA website to view all MQA-enabled devices.
Further information on TIDAL Masters with the desktop app can also be found here.
Let me know if you have any other questions - I'm always happy to help.
Have a great day!
My response To Tidal's response.
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Hello Jaquitta,
Thank you for your quick response.
I know that "With the Roku app, the highest audio quality that is supported is HiFi - 1411 kbps - Lossless (16/44.1 kHz)"
I know that "MQA is not currently available on Roku TV." and I'm not even trying to get MQA only HiFi - 1411 kbps - Lossless (16/44.1 kHz)
I do have DAC in the reciever that my Roku Device is attached to, the problem is that my current Roku device (Premiere+) insists on compressing your HiFi - 1411 kbps - Lossless (16/44.1 kHz) so that my receiver never gets the lossless stream but instead gets a 48khz unknown bitrate and format.
My question was which of the Roku devices actually support the transmission of HiFi - 1411 kbps - Lossless (16/44.1 kHz) without compressing it.
The only reason I'm asking Tidal this question is that I've asked Roku and they have ignored me and everyone else who has asked the same question and if I can't get your uncompressed 1411 kbps - Lossless (16/44.1 kHz) through my current or any other Roku device then I can't use your service.
Since claiming a new partnership with the Roku platform I thought maybe you would have the answer or maybe Roku would answer Tidal about the actual device support as this directly affects your customer base. Just because they support your app on thier service it doesn't mean they support the delivery of your lossless stream to your customers who will end up blaming Tidal they when pay a premium price for a service that sounds no better than a cheap mp3 service.
Thank you again, Jaquitta.
Please,please,Please pass this on to people in sales (or whoever) as High resolution music delivery is the newest thing but nobody has gotten it right yet, it's still too complicated and Roku is a large market with a possible simple solution to delivery "IF" the equipment works.
