Forum Discussion

Lcfrisard's avatar
Lcfrisard
Newbie
2 years ago

Unable to pair new wireless speakers to Roku soundbar

I have been trying for hours to get this connection. The subwoofer is connected no problem. However the 4 wireless speakers … it just gets stuck at 4 of 4. I have “factory reset” each speaker. I have...
speakers
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Greetings Dsmith71 Lcfrisard tuck1211,

Thanks for reaching us here in the Roku Community!

We understand that you're having an issue with your Roku wireless speaker that won't pair and we'd like to extend our help here. It seems like you've done a couple of troubleshooting, yet the issue persists. 

Let's see if we can get this one with our support page here on how to resolve issues pairing your Roku wireless speakers.

If the problem persists, report back here and share with us a tracker ID of the issue.

  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Thanks,
Rey

Dsmith71's avatar
Dsmith71
Channel Surfer
2 years ago

Tried all of the items from the support page. The tracker ID is 23-270-314

model number 9102R -Roku Streambar

software version 12.5.5 build 4174-95

gc version 11.6.21

timestamp 2024-07-06T17:14:26Z


wireless speaker model Number 9020x

 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Dsmith71,

    Thanks for your prompt response!

    I'll forward this over to the team for further investigation. Once more will relay an update here regarding the investigation.

    We appreciate your patience and understanding.

    Regards,
    Rey

    • Dsmith71's avatar
      Dsmith71
      Channel Surfer
      2 years ago

      Thank you. 

    • Dsmith71's avatar
      Dsmith71
      Channel Surfer
      2 years ago

      Any fix for this issue? The speakers still don’t  work even with the new update to the streambar software.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 years ago

        Thanks for keeping us in the loop, Dsmith71!

        We understand that you're asking for an update on this issue you're encountering with your Roku Wireless Speakers. Rest assured that I'll let the team know and post on this thread once a resolution has been provided. 

        In the meantime, we would like to request the updated details you're having;

        • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

        We would really appreciate your understanding on this matter. 

        All the best,
        Emman