Forum Discussion

b-lowe's avatar
b-lowe
Newbie
3 months ago

TV will not turn off with the Roku soundbar

My TV will no longer turn off with the Roku soundbar. I am so frustrated; it was working fine until the latest update. Now the soundbar or TV won't turn off. It all worked fine a few weeks ago. I have tried everything to troubleshoot or fix the issue. No such luck. Does anyone have any ideas?????

soundbar

1 Reply

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    3 months ago

    Welcome b-lowe​ 

    It looks like you have an issue with the power of your TV and Soundbar, and thank you for trying your best to troubleshoot the issue.

    To get this check, please provide the following details:

    • What remote are you using to turn off the TV or the soundbar?
    • What specific troubleshooting steps have you taken so far?
    • Have you tried resetting your remote?


    In the meantime, you can visit this link to reboot the remote.

    Keep us posted!

    Roku Community Team