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drkirkwilson's avatar
drkirkwilson
Newbie
2 years ago
Solved

the Roku soundbar and remote were not working and after 30 seconds the line went dead.

My first two calls resulted in the agent disconnecting the call after 15 seconds. The third call the agent said the Roku computers were not responding and would it be OK to call me back in 15 minu...
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi drkirkwilson,

    We regret to hear about this and thanks for sharing your report here in the Roku Community!

    I've made some reviews and it seems like you've done a couple of troubleshooting to resolve this.

    We suggest performing a factory reset on the device itself and see if you're able to get it up and working.

    For detailed instructions, you can visit our support page here: How do I factory reset my Roku® streaming device?

    If this doesn't help, please report back here.

    Thanks,
    Rey

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi drkirkwilson,

We regret to hear about this and thanks for sharing your report here in the Roku Community!

I've made some reviews and it seems like you've done a couple of troubleshooting to resolve this.

We suggest performing a factory reset on the device itself and see if you're able to get it up and working.

For detailed instructions, you can visit our support page here: How do I factory reset my Roku® streaming device?

If this doesn't help, please report back here.

Thanks,
Rey