Forum Discussion

vlv's avatar
vlv
Reel Rookie
11 months ago

Streambar Pro No Signal Select Source

Ever since the 10/10/2024 software update, I continue to get a No Signal error message when I turn on my Roku. It is not happening with any other Roku devices in the house, only the Streambar Pro. In...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
11 months ago

Thanks for posting here in the Roku Community, vlv!

We understand you're having trouble using your Roku Streambar Pro after receiving the recent update. We'd be more than willing to assist you with your concern so you can get back on streaming quickly. 

For further troubleshooting, you may need to try the following steps below: 

  1. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  2. There is a problem with the TV.
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the TV's connector.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  3. Enable CEC or disable auto power savings
    • If you do not see a picture after pressing a button on your Roku remote, it is possible that your player cannot "wake up" your TV over the HDMI connection. To fix this, make sure that HDMI-CEC is enabled on your TV. If you prefer your player never enters the low power mode, you can disable auto power savings.
  4. There is a problem with the USB power adaptor, or the adaptor does not meet requirements
    • It is possible your Roku player is not receiving enough power, even if the power light is on. This happens sometimes if you connect your Roku player through a third-party device with a USB/AC power adaptor that does not meet more recent USB standards. Try a different power adaptor or plug your Roku player directly into a power source. For more information, learn what to do if the red light is flashing or you see a "low-power" warning.
  5. If all else fails…
    • Disconnect and reconnect all cables, including the power cable.

For more tips on troubleshooting, visit this support article: What to do if you cannot see the picture from your Roku® streaming player on your TV.

Please get back to us if the issue persists, and we will assist you further. 

All the best,
Emman

wisconsinkatie's avatar
wisconsinkatie
Newbie
11 months ago

Good morning,

I am having the exact same issue since my Roku Streambar did an update earlier this morth, I believe it was Oct 3 or 5.

I have followed the steps below with multiple support agents in the past week and I am still unable to resolve this issue.

In the meantime, I have also plugged my Roku Streambar into 2 other television sets, one of which is only a month old... and I get the same result every time.  No HDMI source selected pops up on the television set.

I also purchased 2 brand new (different manufacturers) HDMI cables with no luck.

The ONLY way it works, is for me to physically power cycle the Streambar and wait for it to load.

What are the next steps is resolving this?

Streambar 9101R2- 
Software: 14.0.4
Build: 12221

Thank you

  • PDW77's avatar
    PDW77
    Reel Rookie
    11 months ago

    I’m having the exact same issue, which began a couple weeks ago.  Every time I turn on the TV,, I briefly see the Roku menu and then it drops and I get a no-connection message. I then need to re-power the streambar for it to start working again.  I’ve been through all the online steps and nothing is solving the problem. 

    Streambar pro model 9101R2

    Software version 14.0.4

    Build 12221

    Same as post above 

     

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    11 months ago

    Hi, Community Users!

    Greetings from the Roku Community!

    Thanks for letting us know about having an issue with your streaming player having no signal.

    We'd like to gather some information for us to look further into this issue. Could you please provide us with the details below:

    • Roku device model, serial number, device ID, and current software version. (To check: Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll wait for your response.

    Regards,
    Reynan

    • PDW77's avatar
      PDW77
      Reel Rookie
      11 months ago

      Hi,

      Thanks for looking into this issue. Here are my details:

      Model: 9101R2
      Serial #: YL00HU676195
      Device ID: 3K615H676195
      Software Version: 14.0.4
      Build: 12221
      Tracker ID: 95-424-500

      Worth noting that I can't access a tracking ID number when the error is actually occurring because I have no access to the UI until I re-power the device. However, this is the ID I received when I pressed the respective buttons 5 times after re-powering.

      Given we all had the identical issue arise at the same time, this does seem related to the recent software updates.  

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        11 months ago

        Hi, PDW77.

        Greetings from the Roku Community!

        Thanks for providing the information we needed. Rest assured that we'll forward this over to our Roku appropriate team for review. We'll let you know once we have an update.

        In the meantime, we appreciate your patience and understanding as we look into this issue.

        We hope this will be sorted out soon.

        Regards,
        Reynan