Forum Discussion

Rdhasket's avatar
Rdhasket
Reel Rookie
3 years ago
Solved

Streambar playback issues

I have 800 mbps fiber internet with a moderately new Mesh wifi system. I have to restart my Streambar (9th gen not the Pro) almost twice daily just to function on Netflix, Hulu, and Youtube TV. Hulu has sound synching issues. Netflix slows down to nothing,  and Youtube will play slow sound with fast video to be out of synch by 5 minutes or more. Youtube TV usually doesn't resolve with a restart, but the others do. I have no issues with Disney plus, Max, and Paramount Plus. I own two 5th gen Roku Premiers with absolutely no issues on the same Mesh network. What is wrong?

Audio Support
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us posted, rkmcniel!

    We understand your concerns with the Roku stream bar and are here to help!

    If you notice that the sound from your Roku Streambar does not match the picture on your TV, you have likely encountered an audio/video synchronization error or A/V sync error. One reason for this can be when you see an actor speaking on-screen and notice that their lip movement does not match the words coming from their mouth. This type of A/V sync error is often referred to more precisely as a lip-sync error. 

    For further information on how to resolve this issue, please visit our support page. There, you can learn why the sound from my Roku Streambar is out of sync with the picture. 

    We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Best regards,
    Jharra

16 Replies

    • Rdhasket's avatar
      Rdhasket
      Reel Rookie
      3 years ago

      This is a multifaceted issue. Sound synching is only a small part of it. Multiple apps are failing.

      • MisterTea04's avatar
        MisterTea04
        Reel Rookie
        3 years ago

        I've had nothing but performance issues with my Streambar. At best, it is very slow to respond to any user input. All the apps seem to run much slower than my other Roku products (none of which I have any issues with). I'm using an ethernet connection and this same connection wasn't an issue for the previous Roku device.

        Netflix stutters, Max takes forever to navigate through the shows, etc.

    • EvaBraun's avatar
      EvaBraun
      Newbie
      3 years ago

      Thank you for the link, you made my day.

      Spoiler
      The issues you're experiencing with your 9th-gen Roku Streambar on Netflix, Hulu, and YouTube TV could be related to a variety of factors. It's possible that the device itself may have some compatibility or hardware issues with these specific apps. Ensure that your Streambar has the latest firmware update, and consider contacting Roku support to check for known issues and possible solutions. Also, make sure your Mesh network's signal strength is strong in the area where the Streambar is located, and that there are no signal interference issues, as streaming quality can be affected by network stability. If the problem persists, Roku support or the respective app's customer service may offer more specific troubleshooting steps for these platform-specific issues. I found this wonderful website, https://writinguniverse.com/free-essay-examples/child-abuse/, when looking for essay examples online. It's a great source for obtaining free essay examples that will be very helpful for your personal essay-writing assignments. The website provides a large selection of essay samples on many different subjects, including ones that are neighborhood-related. For your writing assignments, these examples are a terrific source of inspiration and direction. 
  • mrubano's avatar
    mrubano
    Channel Surfer
    2 years ago

    Your issue is most likely a wifi issue. I know you have a mesh network, but first question is, Are you showing a strong signal level at the Streambar?
    Also, look into your Mesh GUI and make sure that they are linked correctly.
    I have had better luck splitting my mesh wifi networks. When I scan for wifi I see 2 networks, one the 2.4g, and second is the 5g wifi network.
    In my setup, Paramount+ works like garbage on the 2.4 wifi, but fine on the 5g wifi.
    Also, adjusting Quality of Service (QoS) ensures bandwidth for prioritized tasks and applications. I have my QOS set to custom with Streaming as priority #1.
    I install wifi for a major cable provider and I have resolved thousands of these issues.
    Feel free to reply.

    • Hillbr54's avatar
      Hillbr54
      Newbie
      2 years ago

      I have found the Streambar definitely performs slower on playback from YouTube TV and frequently gets stuck where you have to get out of You Tube tv and start over. Other Roku models and smart tv perform fine. Using the Streambar is frustrating and will be returned. 

      • Earthdog1's avatar
        Earthdog1
        Newbie
        9 months ago

        Yes the Streambar is terribly slow and gotten worse as software upgrades. I assume it's tired old CPU/GPU. Mine in 3 years old and I would gladly spend the money for one a zippy as my Ultra's...  Its stutters and freezes since day one. Don't try and run much 4k it just chokes, connect my Ultra and its perfect but I loss the sound quality.

  • mrubano's avatar
    mrubano
    Channel Surfer
    2 years ago

    I have worked for the largest cable company in the US, so I have seen this thousands of times.
    Your issue is usually a wifi related problem (95% of the time). Unfortunately, Roku speaker bars don't have an ethernet port to test so you will need to move the stream bar closer to your wifi router, or move your router closer to the stream bar.
    If you live in an apartment building the 2.4g wifi network is useless for streaming. The reason for that is that the 2.4g wifi only has 11 channels (frequencies). If you can see 10 or more wifi devices when you scan for wifi connections you MUST use the 5g wifi. The average home has 12 to 15 devices connected to their router, so if you can see 10 wifi networks that means there is around 150 devices sharing the 11 channels that 2.4 wifi broadcast. The 5g network has many more channels than the 2.4g wifi.
    Other common things that will impact streaming (or wifi connections) is the construction of your home. If your home has cement, or cinder block weight bearing walls the wifi signal will not pass through cement.
    Most home require some sort of "mesh" wifi if larger than 800 sq ft.
    I live in an 1100 sq ft apt and have 3 mesh devices broadcasting wifi, and the 2,4g network will not stream reliably because of all the other wifi networks.

  • rkmcniel's avatar
    rkmcniel
    Streaming Star
    2 years ago

    I've had the same issue for awhile now, so I disconnected the Streambar Pro and I'm just using my Samsung Smart TV and I've not had any issues. It's a shame because I have the nice sub and surround speakers that connect with the Streambar Pro. This is so frustrating!!