My streambar started having audio/bass distortion and crackling problem. I have tried everything from unplugging to resetting including changing the settings, unpairing and pairing, but nothing works.
model: 9102R
SN: YL00H8454343
Hi marcelomeza,
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having with the Roku streambar, kindly send us a private message here in the Roku Community.
We'll wait for your response.
Best regards,
John
Hello. Not for nothing, but I've been experiencing the same crackling/popping and snapping, on my 50" TCL Roku TV, through my rear speakers. Started like abt 2 weeks ago, straight after their last update, I believe. Well, I've been going through all the comments & posts related to the same problem. Some have just one Roku speaker like the rear back or just the soundbar speakers with the issue, and I sh*t you not, last night I went to "Audio" in settings on the TV, to "Digital Output Format" and chose option, "Passthrough". The other options were, Auto/Stereo/Custom. Backing up to "Audio Output" I checked the eARC (Roku Soundbar), because I have 4 bookcase Roku speakers and the Subwoofer, because I believe the Subwoofer requires the Soundbar Pro if I want the subwoofer, for set up. Then I went to the "Preferred Streaming Format" and checked the "Auto" option. Low and behold, haven't heard any of the popping/crackling/snapping ever since this morning, like 18 hours ago, since I've changed the settings. I'll let you know if anything changes, but for now, unless you hear back from me, that's the solution to the popping sound. I hope it's your solution too. Let me know if it does fix your problem, if you can, please?
Just a heads up, I wanted to test the solution, so I went back to "Audio" in settings on the TV, then went to "Digital Output Format" and checked, "Custom" and checked "Digital Dolby Plus" with the same settings in my last reply, and again, immediately, the popping/snapping started up. I went back and checked off "Passthrough" and again, the problem has disappeared. I sure do hope this is the fix for now, where I believe the problem existed right after the last update, almost 2-2.5 weeks ago.
Hi, innagadadavida
Thanks for bringing this to our attention regarding the issue you've encountered with the Roku Stream Bar.
We'd like to gather this information for us to take a closer observation at the issue: Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
Additionally, when did you first notice this issue occur? Is this the first time that happened to your Roku Stream Bar, and does this happen to any particular channel you stream? Further, did you notice this issue after the latest Roku update?
Please keep us posted.
All the best,
Kash
