Forum Discussion

marcelomeza's avatar
marcelomeza
Newbie
2 years ago

Streambar experiencing audio/bass distortion and crackling problem

My streambar started having audio/bass distortion and crackling problem. I have tried everything from unplugging to resetting including changing the settings, unpairing and pairing, but nothing works...
Audio Support
innagadadavida's avatar
innagadadavida
Channel Surfer
2 years ago

Just a heads up, I wanted to test the solution, so I went back to "Audio" in settings on the TV, then went to "Digital Output Format" and checked, "Custom" and checked "Digital Dolby Plus" with the same settings in my last reply, and again, immediately, the popping/snapping started up. I went back and checked off "Passthrough" and again, the problem has disappeared. I sure do hope this is the fix for now, where I believe the problem existed right after the last update, almost 2-2.5 weeks ago. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, innagadadavida 

Thanks for bringing this to our attention regarding the issue you've encountered with the Roku Stream Bar.

We'd like to gather this information for us to take a closer observation at the issue: Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Additionally, when did you first notice this issue occur? Is this the first time that happened to your Roku Stream Bar, and does this happen to any particular channel you stream? Further, did you notice this issue after the latest Roku update?

Please keep us posted.

All the best,
Kash

  • innagadadavida's avatar
    innagadadavida
    Channel Surfer
    2 years ago

    Hello. My Roku soundbar's information is,

    MODEL: 9101X-Roku Smart Soundbar

    SERIAL#: YL00A4698415

    Software Version: 12.5.0 / build 4178-95

    DEVICE ID: R6511A698415

    I noticed the problem starting after the last update, 2 weeks ago. I don't believe there's been an update since except for the "Sling" app. If I stream through the TV's format, I get the popping/crackling as well as through the soundbar's format. It doesn't matter what app I stream through, doesn't matter if the bass is set at 10 or not & same for the surround sound option being at 10 or 5 or 0.

     

    My TV's Info,

    TCL Model: 50S535

    Hardware ID: A118X

    SERIAL#: X0030047GWAD

    SOFTWARE VERSION: 12.5.0 / build 4176-88

    DEVICE ID: S05MY0C7GWAD

    If you need more info, I'll check back here on Wednesday. Thank you.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thank you for keeping us in the loop, innagadadavida and JRobinson,

      It seems that this issue may need an in-depth investigation. That being said, would you be so kind as to provide us with the following information?

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

      Disregard the post if the following information has already been provided. Once more information has been gathered, we can pass it along to the appropriate support team to investigate further. We look forward to hearing back from you.

      Sincerely,
      Janadee

      • JRobinson's avatar
        JRobinson
        Binge Watcher
        2 years ago

        Roku streambar

        Serial number: YL0055180242

        Device ID: 2A11A5180242

        Software version: 12.5.0

        Issue ID: 42-462-154

         

         

    • JRobinson's avatar
      JRobinson
      Binge Watcher
      2 years ago

      My Roku stream bar spreakers blew in February of 2022, Roku replaced it. The speakers of the replacement they sent just went out again. Is anyone else having issues with stream bar speakers blowing out all the time?

      • JRobinson's avatar
        JRobinson
        Binge Watcher
        2 years ago

        Any word on my blown speaker issue? I haven’t heard back about anything is 4 or 5 days