Static on Streambar 9102R

Question

This seems to be an ongoing problem with many streambars. It just started for me when I upgraded to a new TV (TCL - 55" Class Q-Series QLED Mini-LED 4K UHD Smart Google TV). It started with the Paramount plus app and has now spread to all apps. I have updated all firmware, did a hard re-start, tried multiple HDMI cables, tried different inputs on the TV, tried multiple sound setting on the roku as well on the TV. It appears to be getting worse every time I turn it on.&nbsp;&nbsp;

Starkey826 · Answer

No one has contacted me about the static problem. This also seems to be a common problem, get told some one will email and one does. Really need to improve communication.&nbsp;

RokuJharra-Q · Answer

Hi,&nbsp;@Starkey826.&nbsp;Thank you, and welcome to the Roku Community!
We appreciate your efforts in sharing the troubleshooting steps you have taken to address the audio issue with your Roku Streambar. We want to gather additional information and collaborate with the appropriate team to facilitate a more thorough investigation.

Roku device model, serial number, device ID, and&nbsp;OS version. (this can all be found in&nbsp;Settings&nbsp;&gt;&nbsp;System&nbsp;&gt;&nbsp;About)
Tracker ID&nbsp;(when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your reply.
Thanks,Jharra

Sunnybeachguy · Answer

When watching a program (happens regardless of which service)&nbsp;at some point the sound will just become static and the dialog will drop out to a low volume while the other is sounds are still audible but very static. If I go out to main menu and then back into the same program it's fine... Until it's not again. Usually happens several times during a single episode.

RokuJharra-Q · Answer

Hello&nbsp;Sunnybeachguy&nbsp;
Greetings here in the Roku Community!
Thank you for bringing this&nbsp;Roku Soundbar Static sound issue to our attention. We would like to gather more information to better assist you. Could you please provide the details below?

When did you first notice the issue occur?
What Roku OS is your Roku TV running?

In the meantime, we recommend performing the steps provided below as a troubleshooting step to resolve the issue.

Power cycle your soundbar and TV. Unplug the power cord from both your Roku TV Ready soundbar and your Roku TV. After a few moments, plug the cords back in and power on both devices. Test again.

Kindly keep us posted on how it goes, and we'll continue to assist further.

Thanks,Jharra

Brad409 · Answer

Device type: Roku StreambarSerial number: YL00DR721480Added: Dec 8, 2022My Streambar does the same thing from time to time. Very annoying ... I turn the TV off for about 30 sec then back on. Twice in the recent past I've had to go past the "TV off" &amp; disconnect all power to the TV &amp; ROKU. Then the speaker issue was fixed.Seems like you engineers could fix this problem with an upgrade.

Forum Discussion

Static on Streambar 9102R

9 Replies

Recent Discussions

Unable to pair Bluetooth Speaker

Add Bluetooth Audio Pairing for Speakers and Headphones

Wireless Speakers and Soundbar Compatibility

No sound/Stuttering Sound error

Soundbars have To much BASS? Equalizer?