Forum Discussion

Ginger321's avatar
Ginger321
Newbie
2 days ago

Soundbar SE remotes will not turn the TV off

My soundbar SE remotes will not turn the TV off how can I resolve this issue?  TY

Streambar

1 Reply

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 days ago

    Hey thereGinger321​!

    Saw that you had a question about using the remote with your Roku Streambar SE. Just a few quick questions to help us better understand the issue:

    • Have you been able to turn off the TV before without any problems?
    • Are you using the Roku remote that came with your Streambar SE?
    • What’s the make and model of your TV?


    In most cases, this can be fixed by enabling the CEC setting on your TV. This allows your Roku Streambar SE and your TV to communicate with each other, so you can use your Roku remote to power the TV on/off or adjust volume, or even use your TV remote to control the Streambar SE.

    You can check out this Support article for more details on setting up the Roku remote.

    Let us know your setup, and we’ll be able to help from there! Thank you!
    Roku Community Team