Forum Discussion

steamroller's avatar
steamroller
Reel Rookie
6 months ago

Sound suddenly stopped working

Hello....thank you for taking time to respond.  I am using a Roku stick that is about 3 years old.  My remote is new.  I purchased it thinking my original remote was the culprit but it wasn't.  I use this remote because I have hearing issues and this one allows me to use a plug-in headphone.  (TV does not have bluetooth.)  TV is mounted on the wall so I don't have easy access to the stick.  To correct the problem I stop my program, do a Roku restart and then I can go back to watching.  I experience either the sound fading to nothing or the sound blasting loud.  Not on Roku streaming the TV does not have sound issues.  Thanks again!

8 Replies

  • Dblker's avatar
    Dblker
    Newbie
    6 months ago

    The sound quits when done with the first episode of any premium channel. When It  happens on Disney, Prime or Netflix it's off on all of them

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      6 months ago

      Dblker-

      These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting** them can correct problems.  
       
      Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".
       
      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.
       
      ** If yours is a Roku TV with "Fast TV" start enabled, turning the set off/on just puts it in/out of a low power standby state and doesn't give you a complete restart.  Use the restart methods above. 

       

      • steamroller's avatar
        steamroller
        Reel Rookie
        6 months ago

        I have the same issue but it happens every time I watch any channel.  Either the sound disappears or it gets extremely loud and the remote will not change it.  I have found the only way to get normal sound is to do a restart which is annoying needing to do this each time I watch something.  Is it the USB Roku stick?  I purchased a new voice remote hoping for a solution but that didn't help.

    • jontalk's avatar
      jontalk
      Roku Guru
      6 months ago

      DblkerOut of curiosity, is the Roku (model #?) plugged into the TV or an AVR? And have you ever used an app like WiFi Analyzer for Android or something similar if you have an iPhone? While untypical, sometimes WiFi channel congestion can be the culprit and knowing how many others use the same channel, a solution. Personally I prefer wired to wireless since it mitigates channel congestion completely, but as the saying goes, each to their own

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 months ago

    Wireless interference can sometimes cause the Roku to quirky things, such as FF on its own, volume change, etc.  If you have other wireless devices, such as a cell phone or the router is close to the Roku, sometimes those signals can confuse the Roku.