Sound suddenly stopped working
Hello....thank you for taking time to respond. I am using a Roku stick that is about 3 years old. My remote is new. I purchased it thinking my original remote was the culprit but it wasn't. I use...
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These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting** them can correct problems.
Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.
** If yours is a Roku TV with "Fast TV" start enabled, turning the set off/on just puts it in/out of a low power standby state and doesn't give you a complete restart. Use the restart methods above.
I have the same issue but it happens every time I watch any channel. Either the sound disappears or it gets extremely loud and the remote will not change it. I have found the only way to get normal sound is to do a restart which is annoying needing to do this each time I watch something. Is it the USB Roku stick? I purchased a new voice remote hoping for a solution but that didn't help.
Does the TV remote control the volume? I recall that my parents had a TV whose volume control would randomly increase to maximum and it was fixed via a firmware update.
Thank you for your response. Firmware update? Meaning? TV is updated. I purchased a new Roku remote which is the only remote I use because I'm streaming. My only other viewing option is Antenna and then I would use the TV remote.
Meaning I updated the firmware in their TV. (Downloaded on a computer, copy to USB drive, loaded firmware on TV - weird rising volume issues fixed.)
As for which remote, the TV doesn't care which remote sends it a volume command. You can freely use the TV remote volume while streaming if that helps your problem.
