Roku Streambar returns to Home Screen
I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen. I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
Forum Discussion
Hi there! Cvilsack
Thanks for letting us know!
Could you please provide this information so I can add you to the list?
- What steps have you taken so far to resolve the issue?
- When did you first encounter the issue?
- Software version, Device ID, and Serial Number of your Roku device.
- Tracker ID
Looking forward to your response.
Thanks again!
Roku Community Team
What steps have you taken so far to resolve the issue?
I've done a hard-reset. Didn't help.
I've reloaded Youtube app. Didn't help.
Nothing works. In fact, the system just repeatedly returns to the home screen after a few seconds.
I can navigate to system, about, and snap the pic of the info you need, and before long, the system has returned itself to the home area. I can run an app, YouTube, and within a few seconds as the app is starting, the system returns to the home screen.
When did you first encounter the issue?
As soon as I got this streambar.
I've only recently opened the box.
This thing doesn't run any apps.
Software version, Device ID, and Serial Number of your Roku device.
sw: 14.1
device id: S09464907ME8
serial #: X01800907ME8
Hey Cvilsack,
We appreciate you for providing the requested details. We will forward your information to the right Team for review. Got more ideas or suggestions? Just let us know.
Thanks for your patience!
Roku Community Team
What steps have you taken so far to resolve the issue?
I've done a hard-reset. Didn't help.I've reloaded Youtube app. Didn't help.
Nothing works. In fact, the system just repeatedly returns to the home screen after a few seconds.
I can navigate to system, about, and snap the pic of the info you need, and before long, the system has returned itself to the home area. I can run an app, YouTube, and within a few seconds as the app is starting, the system returns to the home screen.When did you first encounter the issue?
As soon as I got this streambar.
I've only recently opened the box.
This thing doesn't run any apps.Software version, Device ID, and Serial Number of your Roku device.
sw: 14.1
device id: S09464907ME8
serial #: X01800907ME8Thanks for the details Cvilsack,
I have escalated your case to our Support Team for review. Once we resolve the issue, your Roku device will update automatically, so there’s no need for you to follow up. Just a heads up, that this process may take some time. I appreciate your patience and understanding while we work to resolve this issue.
Thanks,
Roku Community Team
