Roku Streambar returns to Home Screen
I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen. I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
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This is happening to my streambar se. When I try to click on any app, the system returns back to the home screen. Roku LIVE channels work OK. I've factory reset it, removed YouTube and re-installed it, etc.. Same thing.
Hi there! Cvilsack
Thanks for letting us know!
Could you please provide this information so I can add you to the list?
- What steps have you taken so far to resolve the issue?
- When did you first encounter the issue?
- Software version, Device ID, and Serial Number of your Roku device.
- Tracker ID
Looking forward to your response.
Thanks again!
Roku Community Team
What steps have you taken so far to resolve the issue?
I've done a hard-reset. Didn't help.I've reloaded Youtube app. Didn't help.
Nothing works. In fact, the system just repeatedly returns to the home screen after a few seconds.
I can navigate to system, about, and snap the pic of the info you need, and before long, the system has returned itself to the home area. I can run an app, YouTube, and within a few seconds as the app is starting, the system returns to the home screen.
When did you first encounter the issue?
As soon as I got this streambar.
I've only recently opened the box.
This thing doesn't run any apps.
Software version, Device ID, and Serial Number of your Roku device.
sw: 14.1
device id: S09464907ME8
serial #: X01800907ME8Hey Cvilsack,
We appreciate you for providing the requested details. We will forward your information to the right Team for review. Got more ideas or suggestions? Just let us know.
Thanks for your patience!
Roku Community Team
