Forum Discussion

DirkMu's avatar
DirkMu
Channel Surfer
10 months ago

Roku Streambar returns to Home Screen

I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen.  I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
Streambar
Gordonelliott's avatar
Gordonelliott
Binge Watcher
9 months ago

I recently bought a Roku SE. 

At first, none of the apps would work; closing as soon as opened. I performed a factory reset. 

Now the issue is that the what ever I do, even navigating the menus it goes back the main screen within seconds. 

Any help greatly appreciated. And if there is no help, how can I return?

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Glad to have you join us here in the Roku Community, Gordonelliott!

Thanks for reporting this issue to us. I understand you're experiencing this issue with your Streambar SE, and we'd like to help. 

To assist us in the process, could you tell me more about...

  • When did you start noticing this issue?
  • Have you received any recent updates before this happened? 
  • Have you tried it on a different TV to see if the issue persists?

In the meantime, can you please provide your device details requested below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

Best,
The Roku Community Team

  • Gordonelliott's avatar
    Gordonelliott
    Binge Watcher
    9 months ago

    Have had issues since I plugged it in. 

    I cannot give the tracker ID because the as soon as I select settings, it immediately jumps back to the main screen. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Thanks for keeping us in the loop, Gordonelliott!

      I understand that you're unable to get information from the settings on your Roku since you cannot get to it without kicking back to the home screen.

      How about the serial number? This can be found at the bottom of the device. This will help us with the investigation. 

      Please get back to us soon. 

      Best,
      The Roku Community Team

      • Gordonelliott's avatar
        Gordonelliott
        Binge Watcher
        9 months ago

        That I can give you:

        5094649KN1PG (that first 5 could be an S)

        Other info it it helps:

        Model : 9104X

        FCC ID: TC2-R1043