Forum Discussion

DirkMu's avatar
DirkMu
Channel Surfer
10 months ago

Roku Streambar returns to Home Screen

I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen.  I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
Streambar
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi troyeh49,

Welcome to the Roku Community!

We appreciate you for letting us know about the issue of your Roku Streambar. To further investigate this issue please provide us with the following :

  • Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

We will wait for your update.

Thanks,
The Roku Community Team

troyeh49's avatar
troyeh49
Channel Surfer
9 months ago

Roku 

Model 9102R-Roku Streambar

Ser# YL00FY043896 (2A12CF043896)

Software Version 14.1 • build 7709-95

Device ID 2A12CF043896

Issue 96-025-59z

 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Thank you for providing your Roku device details troyeh49.

    This has been forwarded to our Roku team for review. Rest assured, we'll update you once we have further information.

    Thank you for your cooperation and patience.

    Cheers,
    The Roku Community Team

    • DirkMu's avatar
      DirkMu
      Channel Surfer
      9 months ago

      Any updates?

      • troyeh49's avatar
        troyeh49
        Channel Surfer
        9 months ago

        Mine started working again this morning. We'll see how long it last. Fingers crossed

    • troyeh49's avatar
      troyeh49
      Channel Surfer
      9 months ago

      Tried mine twice earlier this morning, was not working just tried it and it seems to be working for now. Will see if it last. 19 jan 2025 0745 pst Thanks