Forum Discussion

DirkMu's avatar
DirkMu
Channel Surfer
10 months ago

Roku Streambar returns to Home Screen

I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen.  I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
Streambar
troyeh49's avatar
troyeh49
Channel Surfer
9 months ago

We too have the same issue started about Wednesday last week 01/08/25

MODEL 9102R Roku Streambar

Ser# YL00FY043896

Software 14.1

Any help with this matter would be greatly appreciated. 

We were are also having an Apple TV connection it started the same time.

Have tried all of the above remedies with no success. 

 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi troyeh49,

    Welcome to the Roku Community!

    We appreciate you for letting us know about the issue of your Roku Streambar. To further investigate this issue please provide us with the following :

    • Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
    • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

    We will wait for your update.

    Thanks,
    The Roku Community Team

    • troyeh49's avatar
      troyeh49
      Channel Surfer
      9 months ago

      Roku 

      Model 9102R-Roku Streambar

      Ser# YL00FY043896 (2A12CF043896)

      Software Version 14.1 • build 7709-95

      Device ID 2A12CF043896

      Issue 96-025-59z

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Thank you for providing your Roku device details troyeh49.

        This has been forwarded to our Roku team for review. Rest assured, we'll update you once we have further information.

        Thank you for your cooperation and patience.

        Cheers,
        The Roku Community Team

  • renee77's avatar
    renee77
    Reel Rookie
    9 months ago

    I also have the Streambar and this has happened to me twice in the past week. I have tried every suggestion on this thread to no avail. The first time it fixed itself overnight but now it’s broken again. It was working just an hour ago. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi renee77,

      Welcome to the Roku Community!

      This issue has been coordinated with the Roku team for investigation. Please provide us with the following to help us investigate the issue further:

      • Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
      • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

      We will wait for your reply.

      Cheers,
      The Roku Community Team

      • DirkMu's avatar
        DirkMu
        Channel Surfer
        9 months ago

        I am still having the same issue.

         

  • troyeh49's avatar
    troyeh49
    Channel Surfer
    9 months ago

    Also our Roku is just a little over 1yr old has been working and we just bought a new Samsung Smart TV just over 2wks ago and was working fine till last week.