Roku Streambar returns to Home Screen
I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen. I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
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Thanks for your response!
We would like to coordinate this with our Roku team. Please provide us with the following details.
- Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
- When did this issue start?
We look forward to your response.
Cheers!
The Roku Community Team
Issue started within the last week
Model: 9102R - Roku Streambar
Serial Number: YL006F781692 (2A1186781692)
Software Version: 14.1.4 build 7709-95
GC Version: 12.10.27
issue ID: 92-024-322
Thank you for providing your Roku device details mlink10.
We have forwarded it to our Roku team for review. Rest assured, we will update you once we have additional information about this matter.
Thank you for your cooperation and understanding.
Cheers,
The Roku Community TeamGreetings from the Roku Community!
Our Roku team is already aware of this. In the meantime, we recommend you try the following troubleshooting steps below:
- Restart your modem and router
Unplug it for 10 seconds and plug it back - Restart your Roku Streambar
Remove the power cord from your Roku device for at least 10 seconds before plugging it back in - Try connecting it to a mobile hotspot using cellular data from your phone
How to connect to a mobile hotspot
Please keep us posted.
Thanks,
The Roku Community TeamI’ve done all of those already and it did not resolve. I have 3 Roku’s and only the streambar is having this issue
im not going to connect to a hotspot, it’s not an internet issue
I am having the same issue, started today, nothing wrong with the signal. If this is happening to a number of people how do you intend to fix it?
They don't!
- Restart your modem and router
