Forum Discussion

DirkMu's avatar
DirkMu
Channel Surfer
10 months ago

Roku Streambar returns to Home Screen

I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen.  I have done a reset via the app, reset via the button on back of sound bar, and unplugged ...
Streambar
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi DirkMu and mlink10,

Thanks for your response!

We would like to coordinate this with our Roku team. Please provide us with the following details.

  • Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
  • When did this issue start?

We look forward to your response.

Cheers!
The Roku Community Team

  • mlink10's avatar
    mlink10
    Reel Rookie
    10 months ago

    Issue started within the last week 


    Model: 9102R - Roku Streambar

    Serial Number: YL006F781692 (2A1186781692)

    Software Version: 14.1.4 build 7709-95

    GC Version: 12.10.27

    issue ID: 92-024-322

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Thank you for providing your Roku device details mlink10.

      We have forwarded it to our Roku team for review. Rest assured, we will update you once we have additional information about this matter.

      Thank you for your cooperation and understanding.

      Cheers,
      The Roku Community Team

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi mlink10 and DirkMu,

      Greetings from the Roku Community!

      Our Roku team is already aware of this. In the meantime, we recommend you try the following troubleshooting steps below:

      1. Restart your modem and router
        Unplug it for 10 seconds and plug it back
      2. Restart your Roku Streambar
        Remove the power cord from your Roku device for at least 10 seconds before plugging it back in
      3. Try connecting it to a mobile hotspot using cellular data from your phone
        How to connect to a mobile hotspot

      Please keep us posted. 

      Thanks,
      The Roku Community Team

      • mlink10's avatar
        mlink10
        Reel Rookie
        9 months ago

        I’ve done all of those already and it did not resolve. I have 3 Roku’s and only the streambar is having this issue  

        im not going to connect to a hotspot, it’s not an internet issue 

  • Gordonelliott's avatar
    Gordonelliott
    Binge Watcher
    9 months ago

    I recently bought a Roku SE. 

    At first, none of the apps would work; closing as soon as opened. I performed a factory reset. 

    Now the issue is that the what ever I do, even navigating the menus it goes back the main screen within seconds. 

    Any help greatly appreciated. And if there is no help, how can I return?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Glad to have you join us here in the Roku Community, Gordonelliott!

      Thanks for reporting this issue to us. I understand you're experiencing this issue with your Streambar SE, and we'd like to help. 

      To assist us in the process, could you tell me more about...

      • When did you start noticing this issue?
      • Have you received any recent updates before this happened? 
      • Have you tried it on a different TV to see if the issue persists?

      In the meantime, can you please provide your device details requested below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Please get back to us soon. 

      Best,
      The Roku Community Team

      • Gordonelliott's avatar
        Gordonelliott
        Binge Watcher
        9 months ago

        Have had issues since I plugged it in. 

        I cannot give the tracker ID because the as soon as I select settings, it immediately jumps back to the main screen.