Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
RokuBernie-D's avatar
RokuBernie-D
Community Moderator
2 years ago

Hi StopthePopPlz,

Thanks, and welcome here in the Roku Community! 

We understand that you're having issues with the cracking sound of your device.

We believe our Roku engineers are investigating this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We're looking forward to your response so we can further assist you.

Thanks,
Bernie

rtgca613's avatar
rtgca613
Newbie
2 years ago

I am having this same issue with my Roku Streambar Pro and 2 TV Speakers. I recently switched from a TCL Roku TV to an LG C3 about a month ago. When I did I decided to get the Streambar Pro to keep using the Roku TV Speakers I have used for the last couple of years. When I hooked them up to the soundbar, they started popping every few minutes on any source. It doesn't matter if I use an HDMI device like the PS5, the Built-in Web OS, or even the streambar pro directly. This is upsetting because I thought the speakers would work fine just like they did with my old TV.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi StopthePopPlz,

    Thanks for the first post in the Roku Community!

    We appreciate you reaching out for support. We are currently aware of the issue, and our engineering team has been investigating this issue closely.

    In the meantime, please help us with the required details above, posted by RokuBernie-D. We can then send our engineering team additional information for the investigation.

    Please keep us posted with the details.

    All the best,
    Chel