Jan 2023 same issue as everyone else. @Roku this isn't an issue with any one particular streambar... It is happening to all of them. Fix it. Push an update. This is obviously an issue with the software running on the streambar. Fix it. Elevate the issue and get it fixed.
Everyone in the thread have done an excellent job explaining the characteristics of the issue. Fix the problem. Elevate past this thread.
Having the same issue here, except I don't notice it on all channels - Hulu is unwatchable though, anytime music plays the instruments are almost muted while some singing voices are not. Ironically, the other channel that is unwatchable for me is the Roku channel, I learned this trying to watch the Weird Al movie.
Hi jeremymahoney,
Thanks for your post.
What troubleshooting steps have you already taken to try to resolve the issue? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.
Keep us posted on how it goes.
Regards,
Nimfa
It's not a specific channel issue. If you have the Soundbar setup through the ARC HDMI port anything played on the TV either Roku, Fire TV, Chromecast it doesn't matter no sound when music is played through the soundbar. Even without it hooked into the ARC Port same issue and scenes/commercials/music videos anything with music playing almost goes mute.
I'm absolutely daft that and didn't know this thread was still going. Didn't help that 2022 really just kept laying on the pain.
Serial is YL003G701291
Hi smsmith42,
Thanks for your post.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
Regards,
Nimfa
There’s really not much point talking to support, they clearly haven’t read this thread. Just go round in circles asking about the connected TV (which is totally unrelated to the issue) and to change sound settings.
Trust me we have tried every combination of sound settings!
